Customer Service Agent

Customer Service Agent

Department : Mark Rink

Employment Type : Full Time

Location : Phoenix, AZ

Compensation : $18.00 - $26.00 / hour

Description

Job Title : Customer Service Agent

Location : Phoenix, AZ

Job Type : Full-Time

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this pivotal role, you will serve as the first point of contact for our customers, ensuring they receive exceptional service and support with every interaction. Your primary objective will be to address customer inquiries and concerns efficiently while providing accurate information about our products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain customer records by updating account information and documenting conversations.
• Collaborate with team members to improve customer service processes and workflows.
• Conduct follow-ups with customers to ensure their issues have been resolved satisfactorily.

Skills, Knowledge and Expertise

Benefits