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Reductions Operations Manager
Reductions Operations ManagerThe Ward Law Group, PL • Coral Gables, Florida, USA
Reductions Operations Manager

Reductions Operations Manager

The Ward Law Group, PL • Coral Gables, Florida, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

The Reductions Operations Manager is responsible for leading optimizing and scaling the firms Reductions Department a critical post-settlement function that ensures fair accurate and efficient negotiation of medical bills liens and case closings.

This role blends data-driven performance management with hands-on leadership ensuring that all Reductions Specialists perform at peak efficiency while maintaining exceptional client service and adherence to legal and operational standards.

The ideal candidate will be a strategic thinker with deep operational expertise capable of identifying bottlenecks implementing measurable process improvements and mentoring team members to achieve excellence.

Key Responsibilities

Operational Leadership

  • Lead coach and manage the Reductions team to meet performance goals related to case turnaround times negotiation outcomes and client satisfaction.
  • Oversee all workflows related to post-settlement reductions ensuring efficiency compliance and accuracy.
  • Establish and maintain departmental KPIs (e.g. monthly deposits closing statement turnaround and Google review goals).
  • Monitor workload balance productivity and performance metrics using Litify and business intelligence dashboards.

Process Optimization

  • Analyze reduction processes to identify inefficiencies redundant steps or delays in case closure.
  • Implement workflow enhancements using automation data tracking and quality control measures.
  • Collaborate with the Intake / Senior Case Manager and Medical Management teams to ensure seamless case handoffs.
  • Develop and document standard operating procedures (SOPs) to maintain consistency and compliance.

    • Negotiations Oversight

  • Guide and support Specialists in negotiating with medical providers hospitals and insurance adjusters to achieve optimal reductions for clients.
  • Oversee the quality and accuracy of negotiation documentation communication logs and follow-up actions.
  • Ensure all reductions are submitted within 48 hours of receipt maintaining compliance with firm-wide service standards

    • Team Development & Coaching

  • Provide real-time coaching and feedback based on performance data and client feedback.
  • Conduct regular team meetings and one-on-ones to reinforce accountability celebrate wins and address challenges.
  • Coordinate ongoing training to keep the department current with negotiation strategies legal requirements and company policies.

    • Client Experience & Quality Assurance

  • Maintain the firms commitment to service excellence by ensuring clients receive timely updates and transparent explanations of settlement and reduction outcomes.
  • Review client communication protocols to ensure consistency empathy and professionalism.
  • Partner with leadership to identify opportunities to enhance the post-settlement experience.

    • Qualifications :

  • 5 years of experience in operations management legal operations financial negotiation or a high-volume process-driven environment .
  • Experience managing teams of 10 in performance-based roles.
  • Proven track record of implementing data-driven improvements and meeting departmental KPIs.
  • Strong leadership and interpersonal skills with the ability to coach diverse teams.
  • Proficiency in Litify (Salesforce) Excel and other performance management or BI tools.
  • Excellent negotiation analytical and communication skills.
  • Bilingual fluency in English and Spanish required.

    • Skills & Competencies

  • Analytical Excellence : Ability to translate performance data into actionable strategies.
  • Execution-Focused Leadership : Hands-on approach to driving accountability and outcomes.
  • Process-Oriented : Skilled in identifying inefficiencies and designing scalable solutions.
  • Client-Centric Mindset : Ensures all operations reflect the firms high service standards.
  • Adaptability : Excels in a fast-paced evolving environment.

    • Additional Information :

    Remote Work :

    No

    Employment Type : Contract

    Key Skills

    Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

    Experience : years

    Vacancy : 1

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