Customer Success Manager

Customer Success Manager

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.

We also empower our team through a strong culture focused on career growth and development, flexible work from home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our U.S. employees enjoy the opportunity to work from home, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact.

The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer's success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value.

Position Information : This is a regular, full-time position, reporting to the Customer Success Director.

Compensation : Base pay is anticipated to be between $64,678.00 and $72,000.00 per year. Eligible employees may also receive incentive / commission / annual bonus pay based on individual and / or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education / certifications, geographic location, internal equity, and local market conditions.

Location : In this US-based position your location will be remote; to be considered, you must reside within 50 miles of a major, international airport to facilitate travel for the role.

Travel : You can also expect approximately 15-50% travel given your assigned territory, so be sure you have a valid driver's license and automobile insurance and a clean driving record for at least the preceding 39 months.

Benefits : Imagine Learning provides a comprehensive benefits program to eligible employees, including :

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
• Paid Time Off
• Comprehensive maternity and fertility / family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work / life balance

Envision Your Experience.

In this role you'll have the opportunity to :

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include :

Our Commitment to Diversity, Equity, Inclusion, and Belonging.

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and / or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies : Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.