Manager, IT Program Management- Disaster Recovery

POSITION SUMMARY :  Republic Services is undergoing a dynamic technology transformation, focused on building innovative platforms that drive operational excellence and deliver exceptional experiences for our customers and employees. As part of this evolution, we are strengthening our capabilities in IT Disaster Recovery (DR) and IT Service Management (ITSM) to ensure resilience, reliability, and continuous improvement across our technology landscape.

We are seeking a passionate and strategic Manager, IT Program Management, to lead our IT Disaster Recovery (DR) planning and execution efforts, partnering closely with Business Continuity to ensure robust preparedness, testing, and recovery capabilities. This role also champions IT Service Management (ITSM) best practices to drive service quality, streamline incident response, and improve operational efficiency. The ideal candidate brings a strong blend of program leadership, technical expertise, and a proactive mindset approach to drive transformation and safeguard our IT ecosystem.

PRINCIPAL RESPONSIBILITIES :

• Leads the integration of IT Disaster Recovery (DR) planning and execution into program and project lifecycles, partnering with Business Continuity to ensure preparedness, testing, and recovery capabilities are aligned with business continuity objectives.
• Provides leadership and oversight for IT Service Management (ITSM) practices across the program, including incident, problem management, change management, and configuration management, to drive service reliability and operational excellence.
• Lead and oversee the end-to-end DSAR process, ensuring timely, compliant, and efficient responses to data subject requests in alignment with privacy regulations, while driving cross-functional collaboration and continuous process improvement.
• Provides strategic oversight and tactical execution to ensure program success, including scope, schedule, budget, and resource alignment.
• Interfaces with senior leadership for matters of operational and technical delivery.
• Establishes enterprise-wide practices, processes, and tools to enhance information-sharing and collaboration
• Prepares and reports program status on a periodic basis for senior and executive level management briefings.
• Manages overall budgets, resource allocation, and forecasting across all projects within a given program.
• Performs other job-related duties as assigned or apparent.

PREFERRED QUALIFICATIONS :

MINIMUM QUALIFICATIONS :

This position is a hybrid role. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote. Our HQ address is 5353 E City North Drive Phoenix, AZ

Rewarding Compensation and Benefits

Eligible employees can elect to participate in :

EEO STATEMENT : Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE : RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions :

Safe : We protect the livelihoods of our colleagues and communities.

Committed to Serve : We go above and beyond to exceed our customers’ expectations.

Environmentally Responsible :  We take action to improve our environment.

Driven : We deliver results in the right way.

Human-Centered :  We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers : recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

Barron’s 100 Most Sustainable Companies

CDP Discloser

Dow Jones Sustainability Indices

Ethisphere’s World’s Most Ethical Companies

Fortune World’s Most Admired Companies

Great Place to Work

Sustainability Yearbook S&P Global