Order to Cash Supply Planning Process Director

Description

Location : Westerville OH Onsite

Reports to : VP SIOP

Department : Operations

Role Summary

The Order to Cash (OTC) Supply Planning Process Leader will own the end-to-end design implementation standardization and continuous improvement of the OTC process across five global regions and multiple business units covering diverse business models such as high-volume SKU-based Configure-to-Order (CTO) and Engineer-to-Order (ETO). This role is pivotal in implementing an AI-driven highly automated OTC ecosystem that seamlessly interoperates with adjacent processes (SIOP NPDI P2P Opportunity-to-Order) while meeting the differentiated needs of Global Strategic Accounts (GSAs) SMEs and all Vertiv customers. The Process Leader will ensure cross-functional collaboration robust program governance and measurable performance improvement across all OTC stages from order capture and configuration through fulfillment invoicing collections and dispute management. More specifically the core focus will be on material planning capacity planning supplier forecast supplier purchase order management.

Key Responsibilities

Program Leadership and Strategy

• Design and implement a globally harmonized Supply Planning process architecture that supports SKU CTO and ETO business models ensuring clear process variants decision rules and standard work for each model.
• Develop and execute the global OTC transformation strategy aligned with business objectives customer segmentation and the integration roadmap with SIOP NPDI P2P and Opportunity-to-Order processes.
• Identify prioritize and lead OTC automation and AI initiatives (e.g. RPA for order entry credit checks billing; predictive analytics for demand promise dates and payment behavior) ensuring scalability across regions and business units.

Stakeholder Management and Cross-Functional Coordination

Process Optimization and Continuous Improvement

Program Governance Integration and Compliance

Qualifications and Experience

Education

Experience

Skills and Competencies

OUR CORE PRINCIPALS : Safety Integrity Respect Teamwork Diversity & Inclusion.

OUR STRATEGIC PRIORITIES :

Customer Focus

Operational Excellence

High-Performance Culture

Innovation Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to If you are interested in applying or learning more about this role please visit the companys career page located on Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

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Required Experience :

Director

Key Skills

Bidding,Customer Service,B2C,Account Management,Bus Driving,Fire And Safety Engineering

Employment Type : Full Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1