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Technical Support Engineer
Technical Support EngineerIrium - Mexico • Carlisle, PA, US
Technical Support Engineer

Technical Support Engineer

Irium - Mexico • Carlisle, PA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies. Some of our clients in Mexico are IECISA, INDRA, CAPGEMINI, IBM, VITRO, among others.

Job Details :

Carlisle Glass Plant 400 Park Drive Carlisle, PA 17015 Estados Unidos de América

Salary Range : $62.000 annual gross (Compensation could be higher / lower based on experience, education and skill set)

Qualifications :

  • Bachelor’s degree in Computer Information Systems or related field.
  • , support, or customer service role
  • Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7 / 10 / 11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities :

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
  • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop / laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.

    • Job Type : Full-time

    Pay : $55,000.00 - $62,000.00 per year

    Schedule :

  • 8 hour shift

    • Work Location : In person

    Job Type : Full-time

    Pay : $55,000.00 - $60,000.00 per year

    Ability to commute / relocate :

  • Carlisle, PA 17015 : Reliably commute or planning to relocate before starting work (Preferred)

    • Experience :

  • Customer service : 1 year (Preferred)

    • Work Location : In person

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