Analyst - Customer Insights & Analytics (Hybrid)

Join United's Customer Insights & Analytics Team

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job Overview and Responsibilities

As an Analyst on the Customer Insights & Analytics team, you will support a multi-phased insights strategy based on a continuous cycle of listening, interpreting, driving action and monitoring customer centric data. We are seeking creative, curious, and driven individuals who enjoy solving tough problems with data and insights. This analyst will partner with key operational and product leaders to deliver strategic insights that drive improvements in the customer experience at United. This role requires a passion for customers, attention to detail, excellent analytical abilities and strong business acumen. Ideal candidates will have experience with extracting insights from large volumes of data and be able to clearly communicate findings and make recommendations to business partners responsible for strategic business decisions.

This position is considered Chicago-based hybrid and will require two days in office per week.

• Extracts data from a variety of sources for use in analysis and models
• Completes ad-hoc reporting and data analysis
• Analyze and generate actionable insights from structured and unstructured data
• Effectively manage active projects to help ensure that all engagements are delivered at or above stakeholder expectations
• Collaborate with internal teams to review feedback and insights, recommend changes for implementation, and action on those that deliver a positive, consistent and seamless customer experience
• Design and set up analytical reports to address business objects
• Schedule and maintain trending reports and alerts to key business partners that are ultimately responsible for addressing business initiatives

Qualifications

What's needed to succeed (Minimum Qualifications) :

What will help you propel from the pack (Preferred Qualifications) :

The base pay range for this role is $66,500.00 to $86,616.00. The base salary range / hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.

You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.