Maintenance Technician

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Overview:

As a Maintenance Technician for our properties, you will be responsible for performing a variety of maintenance and repair tasks with a strong emphasis on accountability and legendary customer service. You will work closely with the property management team to address resident maintenance requests promptly and effectively while upholding the highest standards of quality and professionalism.

Essential Functions: Include but are not limited to:

Accountability:

• Take ownership of assigned maintenance tasks and ensure they are completed promptly and efficiently.
• Maintain accurate records of maintenance activities, including work performed, parts used, and time spent.
• Adhere to maintenance schedules and prioritize work orders based on urgency and resident needs.

Legendary Customer Service:

• Provide exceptional customer service to residents by responding to maintenance requests and inquiries courteously and professionally.
• Conduct regular follow-ups with residents to ensure their needs are met and issues are resolved to their satisfaction.
• Maintain a positive and proactive attitude when interacting with residents, colleagues, and vendors.

Maintenance and Repairs:

• Perform routine maintenance tasks such as plumbing repairs, electrical troubleshooting, HVAC maintenance, and appliance repairs.
• Conduct preventive maintenance inspections to identify and address potential issues before they become problems.
• Coordinate with external vendors and contractors for specialized maintenance services and repairs.

Property Upkeep:

• Assist with maintaining the cleanliness and appearance of the property, including landscaping, shared areas, and amenities.
• Monitor and address safety hazards and building code violations to ensure a safe and compliant living environment for residents.
• Conduct regular inspections of building systems and equipment to identify maintenance needs and safety concerns.

Qualifications:

• High school diploma or equivalent; additional technical certifications or training preferred.
• Minimum of 2 years of experience in apartment maintenance or a related field.
• Strong technical skills with the ability to troubleshoot and repair common maintenance issues.
• Excellent customer service skills with a commitment to delivering legendary service to residents.
• Ability to work independently and as part of a team in a fast-paced environment.
• Availability to work evenings, weekends, and on-call as needed.
• Have valid driver license and reliable transportation
• Bilingual in English and Spanish preferred.

Physical Requirements

• Ability to frequently walk, stand, bend, kneel, crouch, and climb stairs while performing maintenance duties and conducting property inspections
• Ability to work in a variety of environments, including common areas, mechanical rooms, utility spaces, rooftops, maintenance shops, and outdoor property grounds in varying weather conditions
• Ability to lift, carry, push, or pull tools, equipment, and materials weighing up to 50 pounds occasionally
• Ability to climb ladders and access elevated areas to perform inspections, repairs, and preventive maintenance
• Ability to safely operate hand tools, power tools, and maintenance equipment
• Ability to perform repetitive motions and manual tasks for extended periods of time
• Ability to see, hear, and communicate clearly to diagnose maintenance issues, respond to service requests, and follow safety procedures
• Ability to use computers, mobile devices, and standard office equipment to complete work orders, inspections, and documentation
• Ability to drive between properties, vendors, or supply locations as required

Benefits:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 6 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.