Director of Strategic AccountsNew Age Logistics • Lakeland, Florida, USA
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Director of Strategic Accounts
New Age Logistics • Lakeland, Florida, USA
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or equivalent 5 years of 3PL sales and operations experience 2 years in a leadership or mentoring capacity Proven experience in leading account management teams and overseeing strategic client portfolios Proficiency in Microsoft Office Suite with advanced Excel and data analysis skills CRM proficiency (Salesforce HubSpot or equivalent) Exceptional leadership and interpersonal communication skills Strong analytical and problem-solving abilities Ability to influence and drive alignment across departments Proven success in developing scalable client engagement strategies Ability to manage multiple priorities under pressure and within tight deadlines High emotional intelligence and executive presence Strong presentation and reporting capabilities Travel is required based on operational and customer needs Bachelors degree in Business Supply Chain or related field PMP Certification Six Sigma 8 years of experience managing national or enterprise-level accounts Experience in change management and implementing cross-functional initiatives Full truckload (FTL) expertise Bilingual English / Spanish People & Leadership : We prioritize building strong meaningful relationships with our employees. Our leaders are approachable supportive and dedicated to fostering an environment of growth trust and open communication. Engaging Job Duties : We understand that fulfilling work leads to job satisfaction. At ENOC we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact. A Family-Oriented Culture : We treat every employee like family. From offering support during lifes challenges to celebrating milestones together the sense of community and genuine care here sets us apart. You wont just work with colleagues; youll work with friends. Positive Work Environment : We foster a culture that emphasizes respect collaboration and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance making it a place where you can thrive both professionally and personally. Individual Coverage Health Reimbursement Arrangement (ICHRA) : Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner Take Command. This flexible model empowers employees to select coverage that fits their needs location and budget. Dental and Vision Insurance Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance Hospital Indemnity Insurance Long-Term Care Insurance Program Supplemental Term Life Insurance Accident Insurance Critical Illness Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) Health Savings Account (HSA) 401K with up to 4% Employer Safe Harbor Matching Paid Vacation 8 Paid Holidays 1 Floating Holiday Identity & Fraud Protection Pet Insurance Paid on a weekly basis! Employee referral bonus program ($500) The opportunity to work with good humans!
Full-time
Description
Are you a strategic relationship-driven leader who thrives on driving growth and shaping the future of client partnerships
At New Age Logistics were seeking a Director of Strategic Accounts to lead our account management team and spearhead the success of our most valued this high-impact role youll combine strategy leadership and operational excellence to strengthen client relationships expand revenue and deliver measurable business results.
The Director of Strategic Accounts will serve as both a trusted advisor to executive-level clients and an internal champion shaping account strategy standardizing best practices and collaborating cross-functionally with Operations Finance and Leadership. This role is ideal for a business-minded leader who thrives in a fast-paced analytical environment and is motivated by building long-term client partnerships that deliver measurable results.
The Director of Strategic Accounts is a senior leadership position responsible for driving growth retention and customer satisfaction across our portfolio of high-value accounts. Youll lead a team of talented Account Managers providing direction mentorship and strategic vision while collaborating with internal stakeholders across Operations Sales Finance and IT.
This is an exciting opportunity for a business-minded leader who excels at both relationship-building and analytical thinking someone who sees the big picture acts with urgency and brings innovative ideas to life.
Essential Job Duties
- Lead mentor and inspire a team of Account Managers to achieve revenue growth and retention goals
- Develop and implement best-in-class practices for client engagement performance tracking and account planning
- Serve as the primary contact for enterprise-level clients and C-suite relationships
- Oversee strategic account plans ensuring long-term success and profitability for each client
- Partner with the President of New Age Logistics and other leaders to drive strategic initiatives and operational improvements
- Analyze account profitability develop account-specific growth strategies and drive renewal and expansion opportunities
- Lead Quarterly Business Reviews (QBRs) and present key insights to both clients and internal executives
- Drive cross-functional collaboration to ensure seamless service delivery and customer satisfaction
- Champion innovation by identifying emerging market opportunities and developing strategies to stay ahead of the competition.
- Conduct regular team meetings to review pipeline performance client satisfaction and strategic initiatives
- Foster multi-level client relationships including engagement with executive leadership (C-suite)
- Proactively assess customer business needs and lead cross-functional initiatives to enhance value delivery
- Partner with Sales and Operations to identify and pursue new strategic customers and markets
- Shape internal projects that improve efficiency scalability and the overall client experience
- Act as a liaison between internal stakeholders and external clients to resolve complex issues and support strategic decision-making
- Develop and maintain KPIs for strategic accounts and team performance
- Prepare and present monthly quarterly and annual forecasts and performance reports to executive leadership
- Utilize data-driven insights to inform decision-making and continuously improve account management processes
Requirements
Required Qualifications
Preferred Qualifications
Why The Evans Network of Companies (ENOC) is Different
At ENOC were more than a workplacewere a family. Heres what sets us apart :
Whats in it for me
Schedule - In Person On Site
Monday - Friday 8 : 00am - 5 : 00pm
Location Address
116 South Kentucky Ave Lakeland FL 33801
About Us
New Age Logistics part of the Evans Network of Companies is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement high-trust culture that allows our team to thrive.
Salary Description
$100000 - $115000 per year
Required Experience :
Director
Key Skills
Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills
Employment Type : Full-Time
Experience : years
Vacancy : 1
Yearly Salary Salary : 100000 - 115000
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