Senior Field Performance Specialist

At Sunrun, we have been leading the charge in providing clean energy solutions since 2007. As the foremost home solar and battery company in the U.S., we are devoted to transforming how individuals engage with energy. Our mission is to empower people by placing energy at the heart of their lives while fostering a company culture that prioritizes employee growth, well-being, and safety. We are not just another solar company; our comprehensive approach allows us to manage every aspect of the energy lifecycle from sales to installation and beyond, offering endless opportunities for professional advancement. Join us for a fulfilling career and embrace a vibrant workplace culture.

Overview

The Senior Field Performance Specialist will oversee the management, scheduling, and execution of all service and warranty-related tasks. This role requires a proactive, independent individual who can also collaborate effectively with the Performance Operations & Maintenance team. Close interaction with customers, the Branch Manager, the Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling team will be essential.

Essential Duties and Responsibilities

• Coordinate and maintain the warranty and service schedule.
• Collaborate with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources for service and warranty projects.
• Support the training and development of Field Service Technicians and Field Communications Technicians.
• Facilitate regular meetings to align the local field service team on best practices.
• Assist in onboarding and training new members of the field performance team.
• Consistently exceed defined goals for key performance indicators related to field performance, such as turnaround time and customer experience ratings.
• Participate in site audits and inspections when assigned.

Education and Experience

License and Certification Requirements

Skills and Competencies

Physical Demands

Disclaimer

This job description outlines the primary responsibilities and qualifications required for this role. It is not an exhaustive list of all duties and expectations associated with this position. Sunrun Inc. is an equal opportunity employer, and decisions are made based on merit and business needs without regard to race, color, religion, citizenship, political affiliations, marital status, age, national origin, disability, veteran status, sexual orientation, gender identity, or expression. We encourage interested candidates to apply.

Recruiter : Elisa Nunez

The starting salary for this opportunity ranges from $26.40 to $35.21. Compensation is based on market location and will not be influenced by previous salaries. Candidates are encouraged to discuss compensation expectations with the recruiter.