Technical Customer Support SpecialistVirtualVocations • Springfield, Massachusetts, United States
Technical Customer Support Specialist
VirtualVocations • Springfield, Massachusetts, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Customer Care Specialist.
Key Responsibilities
Provide technical customer support via phone, email, and chat to resolve product issues
Maintain expert-level knowledge of business processes and accurately log customer information
Facilitate communication with other departments to address client concerns and ensure follow-up
Required Qualifications
High School Diploma / GED
Generally, less than 2 years of experience
Ability to troubleshoot and document system performance issues
Flexibility to accommodate extended hours, including weekends
Ability to work independently and as part of a team
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