Sales Counselor

Franklin Park Sonterra is a premier retirement community located near 1604 and Blanco Road. Offering Independent Living, Assisted Living options for the senior adult that is looking for affordable luxury and where we are committed to “dedication in every detail.”

GENERAL DESCRIPTION :

The Sales Counselor acts as the backup to the Director of Sales in handling phone and walk-in inquiries, reporting, outreach, and completes other tasks as required.

PRIMARY DUTIES AND RESPONSIBILITIES :

• Maintains knowledge of all communication with prospective customers using the appropriate lead management system specified by the Dir. of Sales.
• Possesses and maintains a strong knowledge of the community, its benefits, and the services provided.
• Reviews Daily Activity Sheets from the Marketing Assistant.
• Possesses and maintains a strong knowledge of all competitors' unique selling points, services provided, and rates.
• Follows up with all leads provided in a timely manner.
• Remains current on unit status and vacancy map.
• Assist the Marketing Assistant with move-in coordination when necessary.
• Ensures cleanliness of Discovery Room and model apartments. Addresses any maintenance or cleanliness concerns with the Dir. of Maintenance.
• Provides residents with all move-in paperwork and ensures that it is completed and returned within the specific time frame prior to move-in.
• Assists the resident and their family with the transition process through on-going communication, sensitivity, and reassurance.
• Informs all associates of the pending move-in date and the necessary information about the resident.
• Provides direction and support to other sales staff in achieving and exceeding the community’s sales and move-in goals.
• Maintains and protects confidentiality of resident information.
• Attends required community meetings and completes required reports in a neat and timely manner.
• Available to work evenings and weekends if necessary.
• Encourages teamwork and promotes company philosophy.
• Is prompt and able to perform the required duties of the position on a regular, predictable basis.
• Becomes familiar with and understands the steps for fire evacuation. All employees are responsible for maintaining a safe and secure environment for all community residents.

KNOWLEDGE, SKILLS AND ABILITIES :

EDUCATION REQUIREMENTS :

WORK EXPERIENCE REQUIREMENTS :

PHYSICAL REQUIREMENTS :

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position :

Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway.

Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We’re inspired by excellence and committed to “dedication in every detail.”

JOB CODE : FPS - SC - 1025