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Customer Success Manager
Customer Success ManagerFluke • Fort Myers, Florida, US
Customer Success Manager

Customer Success Manager

Fluke • Fort Myers, Florida, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Responsibilities

:
  • Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product
  • Maintain high customer satisfaction ratings, per company standards
  • Prioritizing and driving resolution on escalated customer issues – You are the Quarterback
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue
  • In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue
  • Recommend appropriate service and pricing structure and generate proposals and contracts
  • Developing success plans for customers that outline their critical success and growth factors
  • Works successfully with all levels of the organization internally and partners externally
  • Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods
  • Lead Executive Business Reviews for top accounts
  • Facilitate on-site client engagements on an as needed basis

#LI-BD1

Qualifications:

  • 2+ years of related experience
  • Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines
  • Proven ability to drive continuous value of products
  • Previous SaaS experience is a plus
  • Experience upselling to existing customers
  • Proven interpersonal management skills and exceptional business acumen
  • Attention to detail, strong organizational skills, and an absolute focus on quality of work
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Customer Success Manager • Fort Myers, Florida, US

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