Customer Service Agent

Introduction

At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another. Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you.

How you'll make an impact

Customer Service Agent

Job Duties & Responsibilities :

• Communicate critical policy documents to our customers and agents
• Provide world-class customer service to our customers and agents
• Understand, follow and enforce the Underwriting Guidelines
• Document customer complaints
• Learn all product knowledge
• Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
• Provide estimates, quotes, process payments, policy revisions, and upselling
• Refund Inquiries
• Print / Provide Insurance Documents (Notices / Renewals)
• Lien holder Requests
• Letter of Experience Requests
• Troubleshoot  Web Portal Access
• Provide General Information on Pronto Products
• Perform outbound calls to customers to complete monthly surveys
• Other duties as assigned

Education & Experience Requirements :

About You

Required : High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred : Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors : Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve :

Other benefits include :

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.