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Showroom Sales Manager
Showroom Sales ManagerPivotal Talent Search • Washington, DC, US
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Showroom Sales Manager

Showroom Sales Manager

Pivotal Talent Search • Washington, DC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Join a luxury brand of tile and bath. We are searching for an experienced leader charged with managing our Washington, DC Design Center showroom. This role will own the financial performance of the showroom and exceed revenue goals for sales and profitability. Additionally, the manager will lead, coach, and develop a high performing sales team while working to foster, cultivate, and manage relationships within the trade design community.

The right candidate will be proactive and organized in their leadership; high-energy, versatile, and a strong communicator with the ability to strategically lead our DC design center showroom, while gaining brand loyalty and recognition in the market.

We value and cultivate long-standing relationships with our clients and our teammates. We work in a highly collaborative, creative environment that values each associate’s contribution toward delivering beautiful, innovative, luxury products while providing superior customer service.

Key Responsibilities

Showroom Management :

  • Execute organizational strategies to firmly position the company as the industry leader of luxury home surfaces and bath
  • Create a culture of accountability and empowerment within the showroom
  • Responsible for showroom operations; establishing and maintaining processes to uphold brand standards
  • Lead / teach the execution of market share growth through strategic account development plans and execution. Weekly collaboration and field training, visiting all accounts on a weekly / monthly rotation
  • Drive use of SAP, project pipelines, account list, social media, and technology.
  • Research and implement innovative ways to proactively market products
  • Create a showroom environment that delivers a luxury experience to all clients
  • Attend and host industry events; lunch and learns, showroom tours, + other creative and collaborative gatherings
  • Point of contact for client escalations, beyond sales consultant experience
  • Showroom budget management, P&L responsibility, net 30 account-ageing report, expense reporting

Account Management :

  • Strategically manage showroom accounts using SAP HANA and other reporting metrics
  • Effectively and confidently promote our curated surfaces and plumbing lines, in person and virtually using technology
  • Use innovative ideas and leverage virtual and other tools to develop and maintain relationships within the architect and design community; as well as enhance relationships with current clients to increase sales
  • Actively support the sales team in identifying and securing new clients within the geography of the showroom
  • Guide, develop, and measure individual associate’s accounts and CRM activity using regular one on one meetings to ensure marketing activities match potential

    • Team Management :

  • Sales Leader for the showroom, coaching and developing the sales team using 30 / 60 / 90-day plans
  • Partners with Sales Consultant on developing and maintain client trade relationships
  • Trains team in selling and marketing, reflective of the brand
  • Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners
  • Hold designated showroom associates accountable for project management, offering outstanding service and follow-through for our clients
  • Empower associates to resolve client issues and implement solutions

    • Required Skills / Experience :

  • Bachelor’s degree or equivalent
  • 5 years of inside / outside sales experience in a showroom, retail, or design firm
  • Minimum of 3 years of experience in a sales management role within high end luxury brand environment
  • Fearless and innovative approach to selling with a client-centric mentality
  • Ability to take charge, drive for results and make sound decisions quickly
  • Ability to negotiate and close deals
  • Digitally savvy – willing and able to connect with clients both virtually and in person
  • Proven team builder with the ability to coach and develop a sales team
  • Self-motivated leader with excellent communication skills, both verbal and written
  • Well-connected within the luxury design trade around the showroom
  • Exceptional time management skills with ability to multi-task
  • Resilient with the ability to proactively overcome challenges
  • Ability to inspire trust, integrity, and professionalism
  • Innovative and strategic thinker
  • Data driven
  • Proficient in all Microsoft Office applications
  • Plumbing / tile / construction background / exposure a plus
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