Patient Access Representative

Patient Access Representative Lead

You are the first face patients seeand the one who sets the tone for a warm, positive, and professional experience. In many ways, you are the face of Legacy.

As we work to fulfill our mission of making life better for others, we rely on caring, capable individuals to support patients throughout their healthcare journey. As a Patient Access Representative Lead, you'll use your strong communication and interpersonal skills to gather insurance and demographic information, help patients and families understand financial responsibilities, collect co-payments, and secure legal documentation required for state and federal compliance. Your attention to detail in creating accurate medical and financial records will support not only patients, but also the medical professionals who care for them.

Responsibilities

The Patient Access Representative serves as the primary non-clinical contact for all hospital-based patient visits. Responsibilities include :

• Greeting, registering, checking in, and admitting patients according to scope and service line.
• Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers.
• Verifying insurance coverage and benefits, and determining patient financial responsibilities.
• Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources.
• Offering self-pay information and applicable discounts.
• Collecting copayments, coinsurances, deposits, and payments as appropriate.
• Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records.
• Collecting and submitting required legal documentation to meet State and Federal compliance regulations.

Qualifications

Education :

Experience :

Skills :

Pay Range

USD $22.10 - USD $30.94 / Hr.

Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to applyeven if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.