Operations Senior Supervisor -Express Scripts

Operations Senior Supervisor

The Operations Senior Supervisor is responsible for day-to-day operations of a team of technicians, pharmacists and contract workers. Manages and improves productivity and performance standards, plans and directs workflow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front-line team members. Responsible for team's adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements.

Work Schedule : Shift will be Mon - Thurs 3 : 30pm - 2 : 00am

Location : 4600 North Hanley Road; St. Louis, MO 63134

What you will do :

• Develop, track and monitor employee's safety, compliance to quality, service and production standards.
• Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
• Assist Pharmacy senior leadership team in monitoring costs to ensure compliance with cost to fill goals.
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Work with Pharmacy senior leadership team to analyze operations and overall efficiencies of the pharmacy.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represents pharmacy operations in cross-functional meetings and projects.
• Other special projects and tasks as assigned.

What you will need :

Why join us?

This is an onsite position. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.