Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Scottsdale, AZ, US
Associate Team Leader

Associate Team Leader

H&R Block • Scottsdale, AZ, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    [job_alerts.create_a_job]

    Associate Team Leader • Scottsdale, AZ, US

    [internal_linking.related_jobs]
    Partner Consultation Group Team Leader

    Partner Consultation Group Team Leader

    Edward Jones • Tempe, AZ, US
    [job_card.full_time]
    Partner Consultation Group Team Leader.Typically expected to work in an Edward Jones home office location three days a week. This position is for the Partner Consultation Group Team Leader.The role ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Maricopa, Arizona
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Per Diem Patient Access Representative

    Per Diem Patient Access Representative

    Optum • Paradise Valley, AZ, US
    [job_card.full_time] +1
    SIGN ON BONUS FOR EXTERNAL APPLICANTS.Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will dire...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Remote Airtable Tooling Expert (Internal) - AI Trainer ($50-$50 per hour)

    Remote Airtable Tooling Expert (Internal) - AI Trainer ($50-$50 per hour)

    Mercor • Maricopa, Arizona, US
    [filters.remote]
    [job_card.full_time]
    Role Overview • • Mercor is looking for an Airtable tooling expert who can design, maintain, and optimize internal project workflows. This is an internal project where you will build scalable Airtable...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Lead

    Team Lead

    FedEx • Phoenix, Arizona, US
    [job_card.full_time]
    Ensures team members complete necessary specific work-related activities and assignments on time.Maintains outstanding internal and external customer service while demonstrating sound communication...[show_more]
    [last_updated.last_updated_30]
    Team Lead

    Team Lead

    Extended Stay America • Phoenix, AZ, United States
    [job_card.full_time]
    The Team Lead ("TL") position assists the.General Manager ("GM") in managing the hotel operations on a day-to-day.Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and as...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader, Corporate Banking

    Team Leader, Corporate Banking

    BOK Financial • Scottsdale, AZ, US
    [job_card.full_time]
    Team Leader, Corporate Banking.BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term car...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Inbound Retention Rep - Career Growth

    Inbound Retention Rep - Career Growth

    EchoStar • MARICOPA, Arizona, United States
    [job_card.full_time]
    Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decis...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Survey and Focus Group Participant (Hiring Immediately)

    Survey and Focus Group Participant (Hiring Immediately)

    Maxion Research • Deer Valley, Arizona, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Consolidations and Reporting

    Director of Consolidations and Reporting

    Vaco by Highspring • Maricopa, Arizona, United States
    [job_card.permanent]
    Director of Consolidations and Reporting.Vaco has partnered with a prestigious company to hire their next Director of Consolidations and Reporting. This high-visibility role puts you at the center o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Team Lead

    Field Service Team Lead

    Mazak Corporation • Phoenix, AZ, United States
    [job_card.full_time]
    Mazak Corporation is looking for a Field Service Team Leader to join the Field Service team at our Technical Center located in Phoenix, AZ. This position will have the responsibility to support, sch...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Team Leader

    Associate Team Leader

    Phoenix Staffing • Phoenix, AZ, US
    [job_card.full_time] +1
    H&R Block Associate Team Leader.Our company at H&R Block believes in the power of people helping people.Our purpose is to provide help and inspire confidence in our clients, associates, and communi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Care Associate

    Remote Customer Care Associate

    TurboTax • Maricopa, Arizona
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Practice Team Lead

    Practice Team Lead

    One Medical • Paradise Valley, AZ, US
    [job_card.full_time]
    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office.We’r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Advisor Services Cost Basis Associate

    Advisor Services Cost Basis Associate

    Charles Schwab • Paradise Valley, AZ, US
    [job_card.full_time]
    We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). Schwab Advisor Custody and Trading (AC...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader, Customer Experience & Outreach - Innovative brand with a fun, inclusive culture (CHANDLER)

    Team Leader, Customer Experience & Outreach - Innovative brand with a fun, inclusive culture (CHANDLER)

    Crate & Barrel • CHANDLER, Arizona, US
    [job_card.full_time] +1
    We inspire purpose-filled living that brings joy to the modern home.With a team of more than 8,000 associates spanning 130 store and distribution locations across the U. Canada, we achieve together,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Maricopa, Arizona, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Carefree, AZ, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_30] • [promoted]