Production & Fulfillment Manager

Job Description

Job Description

POSITION : Production & Fulfillment Manager

CLASSIFICATION​ :   Exempt

REPORTS TO : Roastery Compliance Manager

About Equator

In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more.  Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.

Position Summary

The Production & Fulfillment Manager oversees the full lifecycle of Production, Fulfillment, and Shipping / Receiving operations at the Equator Coffees Roastery. This role serves as a key operational leader responsible for workflow management, food safety compliance, equipment oversight, staffing, and cross-department coordination.

This position manages daily floor operations, prioritizes resources, and ensures accurate, efficient, and high-quality order fulfillment for all wholesale, e-commerce, delivery, and internal retail channels. The Manager also oversees the labeling ecosystem (Bartender, Afinia, Primera PL400, WIND LAB510 ), production equipment performance, packaging inventory, and all associated documentation and compliance requirements.

As a people leader, the Production & Fulfillment Manager is responsible for hiring, onboarding, training, coaching, scheduling, performance management, payroll reviews, and maintaining a safe, high-performing team culture. This role is central to maintaining operational continuity and is expected to build cross-training, SOPs, and redundancy across all operational workflows

Key Responsibilities

Production & Fulfillment Leadership

• Oversee all daily production, filling, sealing, packing, and fulfillment operations.
• Manage workflow prioritization across UPS, USPS, Delivery, wholesale, online orders, and special projects.
• Own Bag Report management, ensuring correct labeling, completeness, and timely fulfillment.
• Conduct daily floor supervision, adjusting workflow and labor allocations as needed.
• Lead daily team huddles, communicate priorities, and ensure all team members are properly resourced.
• Provide hands-on operational support and stand in for Shipping & Receiving leadership when needed.

Labeling, Printing & Packaging Systems Management

Food Safety, Compliance & Documentation

Equipment & Technical Systems Oversight

People Leadership & HR Operations

Recruiting & Team Growth

Operations Administration & Cross-Department Collaboration

Qualifications and Requirements

Preferred Skills, Knowledge & Abilities

Physical Requirements

The following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. Please note that The Roastery operates in a non-climate-controlled environment, subjecting employees to varying temperatures, including heat during the summer and cold during the winter.

During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions. This role is dynamic and involves prolonged periods of standing (or being on one's feet for up to 8 hours), walking, bending, stooping, climbing ladders, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 70 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position.

Compensation

Compensation will be commensurate with experience.

We’d love it if you used the video answer feature for our screening questions. It’s a great way for us to get a better sense of your experience and how comfortable you are talking about it. Plus, it helps us see your personality and passion for the role!

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.