Talent.com
Mortgage Servicing Customer Service Representatives
Mortgage Servicing Customer Service RepresentativesSutherland • Tulsa, Oklahoma, USA
Mortgage Servicing Customer Service Representatives

Mortgage Servicing Customer Service Representatives

Sutherland • Tulsa, Oklahoma, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Demographic changes (e.g. address name email authorized to speak with)
  • Answering collection calls originated by customer (Inbound) and originate phone calls to borrowers residence and place of business on LiveVox software (Outbound) for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and / or a loss mitigation status call.
  • Statement inquiries and requests
  • Phone payments and inquiries
  • Extensions
  • Due date changes
  • Bankruptcy / foreclosure
  • Account credit history review
  • Complaint handling
  • Collections
  • Account cure and liquidation negotiations (e.g. extension payment options)
  • Payoffs escrow document requests account status billing inquiries and web support.
  • Respond to customer inquiries regarding their mortgage loans primarily via Servicers customer service telephone lines.
  • Service customers by answering and listening to their phone calls regarding their mortgage loan identifying the reason for the phone call and provide the customer with an appropriate response.
  • Utilize Servicer-provided scripted materials to provide solutions to customers.
  • Follow-ups with customers with escalated issues or requesting a call back
  • Escalate matters to appropriate members of the team as needed.
  • Follow the procedures related materials and other instructions for customer password resets as provided by Servicer and to accept calls from mortgage servicing customers and manage these calls through completion
  • Qualifications :

    • Our most successful candidates will have :
    • At least 1 years related experience as a mortgage customer service representative
    • Experience in working with people on different levels
    • Strong communication skills verbal and written
    • Excellent mortgage skills and knowledge
    • Strong time management skills
    • Candidates should be open to flexible scheduling options and the ability to adapt / change as needed.
    • Experience with MSP preferred
    • Additional Information :

      EEOC and Veteran Documentation

      During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.

      At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all

      Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

      Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

      EEOC and Veteran Documentation

      During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.

      At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all

      Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

      Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

      Remote Work : No

      Employment Type : Full-time

      Key Skills

      Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

      Experience : years

      Vacancy : 1

    [job_alerts.create_a_job]

    Customer Service Representative • Tulsa, Oklahoma, USA

    [internal_linking.related_jobs]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Okmulgee, Oklahoma, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Tulsa, Oklahoma, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote : Get Paid to Play Games

    Remote : Get Paid to Play Games

    Free Cash by Almedia • Okmulgee, OK, United States
    [job_card.full_time]
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service RepresentativeRoute Service Representative

    Customer Service RepresentativeRoute Service Representative

    Gateway Services Inc • Tulsa, Oklahoma, USA
    [job_card.full_time]
    Customer Service Representative / Route Service Representative Trusted Journey.Tulsa OK M-S 7 : 30AM4 : 30PM FT (40 hrs overtime as needed. hours will vary).Based on overall skill and experience).Why...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Call Center Sales & Retention Representative - Hybrid

    Call Center Sales & Retention Representative - Hybrid

    AT&T • Sapulpa, Oklahoma, United States
    [job_card.full_time]
    Job Description : Note : This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.If selected, you...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Remote Brand Feedback Contributor (Hiring Immediately)

    Remote Brand Feedback Contributor (Hiring Immediately)

    Earn Haus • Owasso, Oklahoma, US
    [filters.remote]
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Telemedicine Physician

    Telemedicine Physician

    QuickMD • Okmulgee, OK, US
    [job_card.full_time]
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Okmulgee, Oklahoma
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    TurboTax (WFH) Customer Service (Flexible Hours)

    TurboTax (WFH) Customer Service (Flexible Hours)

    TurboTax • Tulsa, Oklahoma
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Okmulgee, OK, USA
    [job_card.full_time]
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Tele RN in Tulsa, Oklahoma

    Travel Tele RN in Tulsa, Oklahoma

    Gifted Healthcare • Vera, OK, US
    [job_card.full_time]
    Telemetry RNs (Tele RNs) consult with health care team members to assess, plan, implement and evaluate patient care plans. The Tele RN utilizes machines that measure a patient’s heart rate, bl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    GFL Environmental • Tulsa, Oklahoma, USA
    [job_card.full_time]
    The Cusomer Service Representative will assist in selling and promoting GFLs solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming custome...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Insurance Sales Representative - Bonuses and Travel Incentives

    Insurance Sales Representative - Bonuses and Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    [job_card.full_time]
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDash • Okmulgee, OK, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Wireless Consultant

    Retail Wireless Consultant

    T-Mobile USA, Inc. • Owasso, OK, United States
    [job_card.full_time] +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tulsa, OK - ONSITE - Customer Service Representative - Direct Placement

    Tulsa, OK - ONSITE - Customer Service Representative - Direct Placement

    USA Jobs • Tulsa, OK, US
    [job_card.permanent]
    Mortgage Servicing Customer Service Representative.Ready to make a real impact in the mortgage industry? Join a team that values your customer service skills and offers growth opportunities in a dy...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Sales & Service Representative

    Sales & Service Representative

    Hajoca Corporation • Tulsa, OK, US
    [job_card.full_time] +1
    Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Tulsa, Oklahoma
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]