Customer Service Supervisor

A company is looking for a Customer Service Supervisor to manage a team of frontline associates and oversee call center operations.

Key Responsibilities

Manage, coach, and inspire a team of customer service associates to meet performance and quality goals

Oversee daily call center operations, including scheduling and performance tracking

Collaborate with cross-functional departments to enhance the customer experience and resolve issues

Required Qualifications

5+ years of experience in a call center environment with prior leadership or supervisory experience

Experience in coaching and developing team members

Proficiency in Microsoft Office tools, including Excel and PowerPoint

Familiarity with contact center systems such as Nice CXone and SAP

Ability to manage changing priorities in a dynamic environment