Client Services Representative

Client Services Representative

American Century Investments is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.

Privately controlled and independent, we focus solely on investment management. But there's an unexpected side to us, too. We direct over 40% of our profits every yearmore than $2 billion since 2000to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute's breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer's. So, the better we do for our clients, the more we can do for everyone.

All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you're excited to learn more about us, we can't wait to learn more about you.

We are seeking a diverse group of professionals to join our team in our Client Service Representative training program.

Are you a client-focused individual looking for challenging work in a team setting? Collaborate with other like-minded individuals by joining our team. Your desire and competitive drive will help move our business forward!

The Client Services Representative is accountable for facilitating positive interaction with American Century's internal and external clients by providing transactional and service excellence. This individual interprets and completes a variety of sophisticated client requests, including account establishment for multiple registration types and financial and non-financial transactions. In this role, you'll spend up to 12 weeks in training learning more complex transactions. Your performance results will be measured and evaluated throughout the life of the role.

This is a non-exempt position, hourly rate is $21.63.

This position will be based out of our Kansas City, Missouri office.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

Models the American Century Investments Winning Behaviors :

• Client Focused : Enhancing customer satisfaction and building strong customer relationships.
• Courageous & Accountable : Adheres to the highest ethical standards and business practices and supports a culture of compliance.
• Collaborative : Support a team environment by successfully collaborating with internal clients and business partners.
• Curious and Adaptable : Constantly learns about our business, evaluates and makes improvements in how we do business.
• Competitive Drive : Passionate about our industry and clients.

Transaction Management : Interpret and complete complex transactions for multiple account types accurately and timely using a variety of resources.

Performance Excellence : Demonstrate knowledge retention and continuous progress by meeting or exceeding job performance quality and productivity metrics, starting from training and throughout the role.

Self-Sufficiency : Utilize problem-solving and research skills, along with online resources, to demonstrate self-sufficiency.

Professional Communication : Highly skilled in both written and verbal communication, ensuring clear and professional interactions with clients through phone calls and written correspondence.

Policy Adherence : Stay current on policies and procedures.

Active Participation : Attend training sessions, team, and department meetings.

Constructive Feedback : Accept and act on constructive feedback in a professional manner.

What You Bring To The Team (Required) :

Additional Requirements :

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.

What We Offer :

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to HR-Talent_Acquisition@americancentury.com. All requests for accommodation will be addressed as confidentially as practicable.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.