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Service BDC Agent - Honda of Owings Mills
Service BDC Agent - Honda of Owings MillsGroup 1 Automotive • Owings Mills, MD, US
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Service BDC Agent - Honda of Owings Mills

Service BDC Agent - Honda of Owings Mills

Group 1 Automotive • Owings Mills, MD, US
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  • [job_card.full_time]
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Honda of Owings Mills

MARKET LEADING PAY, PLUS BONUSES

Honda of Owings Mills is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.

We are growing and looking for Service Business Development Center Agent to join our team! A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.

The salary for this position is $18 per hour.

We offer...

  • Market Leading Pay, based on experience, Plus Bonuses
  • A Great Working Environment with the Latest Equipment
  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Pinnacle Awards Program

In addition to competitive pay we offer our associates the following benefits :

  • Health Insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

    • Responsibilities :

  • Receive inbound service calls
  • Contact present customers (phone, email) to maintain and improve customer loyalty
  • Develop pipeline of service opportunity leads through networking, cold calling, and referrals
  • Customer Satisfaction follow up calls
  • Appointment confirmations and reminders
  • Missed appointment follow up
  • Declined services follow up
  • Any additional duties assigned by manager
  • Stay up to date on active service specials and ongoing Honda manufacture recalls
  • Properly inform and advise customers on what to expect with their service appointments
  • Outstanding Customer Service

    • Qualifications :

  • Auto dealership Internet or Business Development Center (BDC) experience is a plus!
  • Superior communication and customer service skills
  • Solid working knowledge of the Internet
  • Maintaining a positive, can-do attitude
  • High School Diploma or equivalent

    • Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

    If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

    To learn more about our company, visit .

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    Service Bdc • Owings Mills, MD, US

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