Honda of Owings Mills
MARKET LEADING PAY, PLUS BONUSES
Honda of Owings Mills is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.
We are growing and looking for Service Business Development Center Agent to join our team! A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.
The salary for this position is $18 per hour.
We offer...
- Market Leading Pay, based on experience, Plus Bonuses
- A Great Working Environment with the Latest Equipment
- Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
- Pinnacle Awards Program
In addition to competitive pay we offer our associates the following benefits :
Health InsuranceDental insuranceVision, Life, Disability insurance401(k) plan with company matchPaid vacationEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment, with job training and advancement opportunitiesResponsibilities :
Receive inbound service callsContact present customers (phone, email) to maintain and improve customer loyaltyDevelop pipeline of service opportunity leads through networking, cold calling, and referralsCustomer Satisfaction follow up callsAppointment confirmations and remindersMissed appointment follow upDeclined services follow upAny additional duties assigned by managerStay up to date on active service specials and ongoing Honda manufacture recallsProperly inform and advise customers on what to expect with their service appointmentsOutstanding Customer ServiceQualifications :
Auto dealership Internet or Business Development Center (BDC) experience is a plus!Superior communication and customer service skillsSolid working knowledge of the InternetMaintaining a positive, can-do attitudeHigh School Diploma or equivalentGroup 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company, visit .