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Customer Order Management Specialist
Customer Order Management SpecialistMILLENNIUMSOFT • San Antonio, TX, United States
Customer Order Management Specialist

Customer Order Management Specialist

MILLENNIUMSOFT • San Antonio, TX, United States
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  • [job_card.full_time]
[job_card.job_description]
Roles & Responsibilities

  • Demonstrate working knowledge of product/service features and how they are used in customer businesses.
  • Understand standard business practices and procedures.
  • Handle tasks related to pre-sales service, order fulfillment, and post-sales service.
  • Address and resolve moderately complex customer issues with minimal supervision.
  • Communicate complex product and service information, recommending alternatives when necessary.
  • Apply knowledge and skills to a variety of standard activities, working with moderate guidance.
Experience Required
  • Minimum 1 year of experience with ERP systems.
  • Minimum 2 years of experience in export, logistics, order management, or customer service.
  • Minimum 2 years of experience in a related industry (medical device, healthcare supply chain, pharmaceutical).
Skills & Certifications
  • Proficiency in Microsoft Office Suite (Word, Teams, PowerPoint, Outlook).
  • Beginner to advanced Microsoft Excel skills preferred.
  • Strong verbal and written communication skills.
  • Ability to influence without authority.
  • Customer-focused with a track record of implementing best-in-class service levels.
  • Strong stakeholder relationship management.
  • Ability to prioritize, meet deadlines, and manage multiple tasks.
  • Adaptable and able to function in a changing environment.
  • Action-oriented, results-driven, and proactive in seeking improvements.
Eligibilities & qualifications
  • High school diploma plus 3 years of experience.
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Customer Order Management Specialist • San Antonio, TX, United States

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