GUEST EXPERIENCE AMBASSADOR

Rapport Ambassador

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : it's a meaningful career.

Job Summary

The Receptionist / The Guest Service Ambassador (GSA) is responsible for establishing a warm, welcoming, and professional atmosphere for clients, executives, and staff members at all times. Whether physically located at the reception area or in another public area, the GSA is the first point of contact for visitors, making them feel comfortable, directing them to their appointments and meetings and assisting them in every way during their visit.

Responsibilities

Provide high-level internal and external customer support. Greet employees and visitors with a smile and maintain eye contact through the entire interaction. Assist with making space reservations using the online reservation system and escorting guests throughout the office. Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest. Manage the access badge process for employees and visitors according to workplace standards. Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen. Restock office, kitchen, and pantry supplies. Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a neat and welcoming look. Provide general travel support (arranging for transportation, providing directions, etc.) Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets. Carry out instructions for security, fire, health, and safety guidelines. Provide first-line support for basic office technology. Interface with vendors (catering, AV, etc.) to provide seamless customer support Respond to inquiries and anticipate customer needs. Communicate effectively with peers, maintaining accuracy and attention to detail in both, verbal and written communications. Maintain a strong awareness of business activity and communicate all updates with team members. Communicate and interact effectively with all other departments and vendors. Conduct opening and closing walkthroughs when business requires Other duties as assigned.

Key Competencies

A genuine sense of hospitality and empathy with a commitment to delivering a memorable experience in all aspects of the GSA role. The ability to work under pressure and to prioritize tasks and multiple jobs simultaneously while interacting with visitors in a public environment. Excellent listening and oral communication skills. Basic computer skills and knowledge of office technology / equipment. Punctuality, dependability, and a dedication to achieving operational excellence down to the smallest of details. Ability to maintaining a high degree of confidentiality and discretion. A consistently professional approach with a mindset of ownership and responsibility inside and outside of one's job domain. Two to three years' experience in a client service / reception position within a hospitality or corporate environment.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Associates in Rapport are offered many fantastic benefits. Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off (varies by site / state), Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs), Paid Parental Leave, and Personal Leave. Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.