Service Desk Manager

A company is looking for a Manager, Service Desk & Endpoint Management.

Key Responsibilities

Lead technical support operations and endpoint device strategy

Oversee endpoint device lifecycle and manage endpoint security tools

Recruit, train, and mentor service desk and endpoint support staff

Required Qualifications

At least ten (10) years' experience in a service desk or PC support related position

At least five (5) years' experience as a manager

Experience with endpoint management and MDM tools

Familiarity with service desk ticketing systems

Bachelor's Degree preferred