Retail Customer Service AssociateFedEx • Greenwood, Indiana, US
Retail Customer Service Associate
FedEx • Greenwood, Indiana, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all r etail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend / twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend / twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives. Know Your Rights Pay Transparency
POSITION SUMMARY :
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
Service
Profit
Self-Management
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
ESSENTIAL FUNCTIONS :
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
ESSENTIAL FUNCTIONS :
Preferred Qualifications :
Pay Transparency :
Pay :
Additional Details :
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
FedEx Office is an Equal Opportunity Employer including, Vets / Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
[job_alerts.create_a_job]
Retail Customer Service • Greenwood, Indiana, US
[internal_linking.related_jobs]
As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers.
Key priorities include greeting customers, assisting them with ...[show_more]
Description : Join our Best-One of Indy team - now hiring a Tires Sales Associate at our Columbus location.Who We Are : Over the past 77 years, what started out as a single bay service station has gr...[show_more]
The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers.
This position will be scheduled 10-20 hours and should hav...[show_more]
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...[show_more]
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation pack...[show_more]
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.
Macy's 4th of July Fireworks, and the wonder of...[show_more]
POSITION SUMMARY : The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and pr...[show_more]
Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...[show_more]
Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you'll...[show_more]
Retail Sales Associate / Retail Customer Service.We want you to join us for a career not a job.At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorro...[show_more]
Solve Problems, Build a Career : Become an AT&T Service Associate with Credence Innovations in Indianapolis! Credence Innovations , a premier marketing firm specializing in retail brand promotion, i...[show_more]
Insurance Sales Representative.Why You'll Thrive in This Role : .Unlimited Income Potential Earn generous commissions on every sale (typically 4050%), with the added bonus of residuals and renewals.T...[show_more]
Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences.
As a Fortune 50 leader, we set the pace in a variety of ...[show_more]
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Eng...[show_more]
POSITION SUMMARY : The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and pr...[show_more]
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...[show_more]
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth.
Our focus has always been bringing our customers a constant st...[show_more]
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of c...[show_more]
Customer Service Associate
Roses Discount Stores • Indianapolis, IN, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Customer Service Associate - Full-Time
BEST ONE TIRE & SERVICE • Columbus, Indiana, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Part Time Retail Customer Service Associate
Gillman Home Center • Edinburgh, IN, US
[job_card.part_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Service Associate I
Indianapolis Staffing • Indianapolis, IN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Mobile Associate, Bilingual Preferred - Retail Sales
T-Mobile USA, Inc. • Indianapolis, IN, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Seasonal Retail At Your Service Associate, Castleton
Macy's • Indianapolis, IN, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Retail Customer Service Associate
FedEx • Carmel, Indiana, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate - Temporary
Columbus Staffing • Columbus, IN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Restaurant Delivery - Sign Up and Start Earning
DoorDash • Trafalgar, Indiana, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Retail Customer Service
EZCORP • Indianapolis, IN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
AT&T Customer Service Associate
Credence Innovations • Indianapolis, Indiana, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate - Work From Home
Spade Recruiting • Indianapolis, IN, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Service Associate
Veterans Staffing • Indianapolis, IN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate
Indiana Staffing • Indianapolis, IN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Retail Customer Service Associate
FedEx Office • Indianapolis, Indiana, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate I
Family Dollar • Indianapolis, IN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Associate
Ross Stores • Columbus, IN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Associate
Niemann Foods • Carmel, Indiana, United States, 46032
[job_card.full_time] +1
[last_updated.last_updated_variable_days]