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Mechatronic/ software service technician
Mechatronic/ software service technicianStep Up Recruiting • Teterboro, NJ, US
Mechatronic / software service technician

Mechatronic / software service technician

Step Up Recruiting • Teterboro, NJ, US
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Mechatronic & Software Service Technician

We are seeking a skilled Mechatronic & Software Service Technician to provide advanced post‑sales technical support for installed industrial equipment. This role works closely with the Service Manager and collaborates with Field Technicians, Production, R&D, and Back Office teams on troubleshooting, quotations, and technical assessments.

The position involves both on‑site service interventions and in‑house remote support . Ideally, the candidate would be located in New Jersey, but Indiana (South Bend) or adjacent areas would also be acceptable, also in or around Mishawaka, Indiana.

On‑Site Responsibilities

  • Perform technical service activities on equipment, including electrical, electronic, mechanical, and control software diagnostics.
  • Ensure optimal machine performance and high customer satisfaction.
  • Travel domestically and internationally as required (up to 40%).

In‑House Responsibilities

  • Manage requests for equipment modifications and customizations.
  • Serve as a primary technical contact for customers reporting issues.
  • Provide remote troubleshooting and support.

    • Key Responsibilities

    Technical Support & Troubleshooting

  • Diagnose and resolve issues involving mechanical, electrical, electronic, and software systems.
  • Deliver both remote and on‑site assistance.
  • Prepare technical service reports and documentation.

    • Software Configuration & Customization

  • Update and configure PLC, HMI, SCADA, and related control systems.
  • Install software updates and patches.
  • Customize PLC logic and HMI interfaces based on customer needs.
  • Collaborate with internal software teams on feature development and functionality enhancements.

    • Documentation & Training

  • Create technical manuals, operating guides, and intervention reports.
  • Provide customer training on system operation and maintenance.
  • Maintain internal documentation, including schematics, software versions, and configuration files.

    • Continuous Improvement & Cross‑Functional Collaboration

  • Gather customer feedback and recommend product or process improvements.
  • Identify recurring technical issues and propose corrective actions.
  • Participate in internal technical meetings, workshops, and improvement initiatives.

    • Installation & Commissioning

  • Install, test, and commission mechatronic machinery at customer locations.

    • Education & Language Requirements

  • Technical diploma or degree in Mechatronics, Automation, Electronics, or a related field.
  • English proficiency at B1 / B2 level or higher.

    • Profile & Required Skills

  • Strong understanding of mechatronic systems and industrial automation.
  • Experience with PLCs and related hardware (Siemens required; Rockwell, Beckhoff, or similar preferred).
  • Proficiency with HMI interfaces.
  • Ability to read electrical schematics and mechanical drawings.
  • Familiarity with industrial programming languages (Ladder Diagram—LD, Structured Control Language—SCL).
  • Solid knowledge of Windows / Linux systems and industrial networks.
  • Excellent problem‑solving abilities and a customer‑focused mindset.
  • Ability to work independently and collaboratively.
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    Mechatronic software service technician • Teterboro, NJ, US

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