Escalation SpecialistVirtualVocations • Yonkers, New York, United States
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Escalation Specialist
VirtualVocations • Yonkers, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Escalation Specialist Centralized Services WAH.
Key Responsibilities
Resolve intermediate to complex inquiries and complaints while providing accurate information and solutions
Maintain detailed records of customer interactions and ensure proper case logging in the CRM
Act as the first escalation point for problem resolution, anticipating customer needs and proactively identifying solutions
Required Qualifications
High School Diploma or GED
At least 1 year of experience as a Specialist II or equivalent experience
Knowledge of customer service principles and processes
Experience in identifying operational issues and implementing strategies for improvement
Intermediate to advanced level PC skills and keyboarding skills (minimum 25 WPM)
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Escalation Specialist • Yonkers, New York, United States
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