Station Manager - CGF Airport

Station Manager - CGF Airport

The Station Manager has a highly responsible and strategic role, overseeing the entire operations at a specific airport station. This individual is responsible for managing staff, coordinating with airlines, ensuring compliance with federal and local regulations, and maintaining high standards of customer service. You will play a crucial role in budget management, operational planning, and implementing policies and procedures to enhance efficiency and safety. The Station Manager is also the primary liaison with airport authorities, handling negotiations and collaborations for smooth airport operations. Leadership, problem-solving skills, and the ability to handle high-pressure situations are essential, as the Station Manager ensures the successful and profitable running of the airport station.

Responsibilities

• Oversee the day-to-day operations of the airport service station, ensuring smooth and efficient functioning
• Lead and manage a team of supervisors, agents, and support staff to deliver exceptional service to passengers and clients
• Develop and implement station policies, procedures, and standards to maintain operational excellence
• Monitor and manage station performance metrics, including on-time performance, customer satisfaction, and financial targets
• Collaborate with airline partners and airport authorities to coordinate services, resolve issues, and optimize station resources
• Conduct regular staff meetings and training sessions to ensure that employees are well-informed and equipped to handle their responsibilities
• Foster a culture of safety within the station, adhering to all safety regulations and conducting safety audits and inspections
• Manage staffing levels, schedules, and assignments to meet service demands while controlling labor costs
• Handle customer inquiries, complaints, and escalations, striving for prompt resolution and customer satisfaction
• Implement and maintain quality control measures to uphold service standards and ensure accuracy
• Manage station budget, including expense control, cost analysis, and revenue optimization
• Coordinate equipment maintenance, repairs, and replacement to minimize downtime
• Ensure compliance with security protocols and report any security incidents or breaches
• Develop and maintain strong relationships with vendors and suppliers to secure necessary resources
• Implement environmental sustainability initiatives to minimize the station's carbon footprint
• Prepare regular reports and updates for senior management, highlighting station performance and recommending improvements
• Plan and execute station-wide events and promotions to enhance passenger experience and loyalty
• Stay informed about industry trends, market developments, and emerging technologies in aviation services
• Manage station inventory and procurement of supplies, equipment, and uniforms
• Drive a culture of continuous improvement, seeking opportunities for operational enhancements and cost savings
• Perform any additional duties as assigned by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and / or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Physical Activity / Working Conditions May Include :

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.

SMS / Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.