Home Health and Hospice Patient Navigator

Job Description

Job Description

Description :

The Home Health and Hospice Patient Navigator will promote our home health and hospice services and build strong relationships with referral sources. The Patient Navigator will have a passion for healthcare and a commitment to providing high-quality care to patients, families and their caregivers in their homes.

Reports to : Administrator

Primary Responsibilities and Duties :

• Develop and implement marketing strategies to promote home health services to physicians, hospitals, and community organizations.
• Identify and establish relationships with potential referral sources, including healthcare professionals, discharge planners, and social workers.
• Conduct regular visits to referral sources to present services, address questions, and provide educational materials.
• Attend community events, health fairs, and networking functions to raise awareness of the agency’s services and build community partnerships.
• Gather and analyze market data to identify trends, opportunities, and areas for improvement in service offerings.
• Collaborate with the clinical team to ensure alignment of marketing messages with patient care goals and agency values.
• Maintain accurate records of marketing activities, referrals, and leads in the customer relationship management (CRM) system.
• Provide feedback to management on marketing strategies, initiatives, and referral source needs.
• Assist in developing promotional materials, including brochures, newsletters, and social media content.
• Work closely with the Administrator to ensure smooth agency operations and excellent patient care.
• Perform all other duties assigned.

Requirements : Job Qualifications :

Physical Requirements :