Talent.com
Pro Services Specialist
Pro Services SpecialistFloor & Decor Holdings • Arlington Heights, IL, US
Pro Services Specialist

Pro Services Specialist

Floor & Decor Holdings • Arlington Heights, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Floor & Decor Pro Services Representative

$15.00 - $21.20

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

  • Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) :

    This position is hourly, knowing it may include hours which could exceed eight hours in a day.

  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup Hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & Rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    [job_alerts.create_a_job]

    Service Specialist • Arlington Heights, IL, US

    [internal_linking.related_jobs]
    Specialist, Product

    Specialist, Product

    Gordon Food Service • Woodridge, IL, US
    [job_card.full_time]
    Executes strategic category plans to achieve volume and profit targets in support of segmented customer and brand marketing plans as defined by the division. Interfaces and collaborates with interna...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Subscription Portfolio Specialist

    Subscription Portfolio Specialist

    Snap-on • Libertyville, Illinois, USA
    [job_card.full_time]
    Snap-on Credit LLC is the financial arm of Snap-on Inc.S&P 500 company and leading global innovator manufacturer and marketer of tools equipment diagnostics repair information and systems solut...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Services Associate

    Client Services Associate

    SGS • Lincolnshire, IL, US
    [job_card.full_time]
    We are recognized as the global benchmark for sustainability, quality and integrity.Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, sa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Helpdesk Specialist

    Helpdesk Specialist

    Employment Process Group • Downers Grove, Illinois, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Job Title : Helpdesk Specialist.ASNOA (Agent Support Network of America).Downers Grove, IL (Hybrid Schedule).We offer innovative technology solutions, training, back-office support, and marketing to...[show_more]
    [last_updated.last_updated_30]
    Client Engagement Specialist

    Client Engagement Specialist

    Ensono • Downers Grove, Illinois, USA
    [job_card.full_time]
    At Ensono our Purpose is to be a relentless ally disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Contract Specialist-Natl Sales (Hybrid Role : Onsite and Virtual)

    Contract Specialist-Natl Sales (Hybrid Role : Onsite and Virtual)

    US Foods • Des Plaines, IL, US
    [job_card.full_time]
    This primary purpose of this role is to perform management support for customer contracts within National Sales.This includes renewals of existing agreements, ensuring proper construction and execu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Office Systems Specialist

    Office Systems Specialist

    Konica Minolta Business Solutions • Downers Grove, IL, United States
    [job_card.full_time]
    Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people?.Join us at Konica Minolta as a Field Service Technician!.We partner with our client...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Program Specialist

    Program Specialist

    Precious Angels • Schaumburg, IL, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Ability to build relationships with families and coworkers and create a dynamic environment where play and discovery go hand-in-hand Outstanding customer service skills Approved State Trainer (pref...[show_more]
    [last_updated.last_updated_30]
    Provider Liaison Specialist

    Provider Liaison Specialist

    Libra Solutions • Rosemont, IL, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    When life gets hard, we make it easier!.Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumber...[show_more]
    [last_updated.last_updated_variable_days]
    Client Support Specialist- Greater Chicago, IL Area (REMOTE)

    Client Support Specialist- Greater Chicago, IL Area (REMOTE)

    Fidelity • Orland Park, IL, US
    [filters.remote]
    [job_card.full_time]
    To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites : . Chicago, Naperville, Highlan...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Procurement Specialist II

    Procurement Specialist II

    AbbVie • Great Lakes, IL, US
    [job_card.full_time]
    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable i...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Process Improvement Specialist

    Process Improvement Specialist

    Consumers Credit Union • Lake Forest, IL, United States
    [job_card.full_time]
    Join a Great Place To Work Certified Company!.Consumers Credit Union (CCU) is looking for a Process Improvement Specialist! While reporting to the Director Business Analyst & Process Improvement, y...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cash Applications Specialist

    Cash Applications Specialist

    Uline • Waukegan, IL, US
    [job_card.full_time]
    Lakeside Drive, Waukegan, IL 60085.Do you thrive on accuracy and enjoy working with numbers? Uline is looking for a Cash Applications Specialist to join our Finance team. In this role, you'll play a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    TurboTax Remote Client Support Specialist

    TurboTax Remote Client Support Specialist

    TurboTax • Naperville, Illinois
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Sr Program Support Specialist

    Sr Program Support Specialist

    AmerisourceBergen Corporation (Cencora) • Romeoville, IL, United States
    [job_card.full_time]
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    2026 National Tax Office & Transactional Specialist Entry Level Staff

    2026 National Tax Office & Transactional Specialist Entry Level Staff

    Plante Moran • Schaumburg, IL, United States
    [job_card.full_time]
    Our "we-care" culture is more than just a motto; it's a promise.From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    ASSET PROTECTION SPECIALIST

    ASSET PROTECTION SPECIALIST

    Home Depot (Retail) • Schaumburg, IL, US
    [job_card.full_time]
    The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store / m...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Specialist 1

    Technical Specialist 1

    Everlywell • Hoffman Estates, Illinois, United States, 60169
    [job_card.full_time]
    We transform complex biomarker data into life-changing insightsseamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.Over the pas...[show_more]
    [last_updated.last_updated_30]