Client Relations Representative

At Emerald Edge , we blend marketing with hospitality. We're hiring a Client Relations Representative in Charlotte to be the welcoming face of our AT&T Fiber campaign. The Client Relations Representative's focus will be on building rapport, providing personalized service guidance, and making every client's onboarding experience feel supportive and effortless.

As a Client Relations Representative, you will be the welcoming voice for families discovering AT&T Fiber. You will expertly manage incoming inquiries, address service needs thoughtfully, and provide tailored solutions that create confident, loyal customers from the very first interaction. The Client Relations Representative's empathy and knowledge will make them the reassuring guide that customers remember and appreciate.

Core Functions of the Client Relations Representative

Launch structured outreach campaigns across assigned zones, introducing AT&T Fiber services through approved digital and remote engagement protocols.

Build and sustain client relationships by identifying connectivity gaps, usage goals, and infrastructure needs—offering AT&T Fiber solutions aligned with sector demands.

Respond to service inquiries and resolve onboarding issues using AT&T’s internal support systems, ensuring client satisfaction and activation continuity.

Present customized service proposals and manage the full acquisition cycle—from lead qualification and documentation to provisioning coordination and service activation.

Maintain CRM accuracy by logging pipeline movement, account status, and engagement milestones to support campaign tracking and performance visibility.

Collaborate with internal teams to finalize provisioning readiness and delivery benchmarks, ensuring seamless AT&T Fiber activation across all assigned territories.