Director of Customer Service

A company is looking for a Director of Customer Service.

Key Responsibilities

Lead teams to achieve KPIs and ensure branch satisfaction with performance

Ensure compliance with DOT hiring guidelines and best practices in recruiting and onboarding

Analyze application processes to improve hiring speed and retention rates

Required Qualifications, Training, and Education

Minimum of 5+ years of work-related experience preferred

Knowledge of DOT Hiring guidelines

Strong computer skills, including experience with Microsoft Dynamics CRM and MS Office

Ability to work independently and manage multiple tasks effectively

Experience working in a high-volume, fast-paced environment