GM / Director of Operations

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Relocation bonus

Position Objective :

A dynamic new Italian concept restaurant in Harbor Point is on the lookout for an esteemed Area Director to spearhead the opening of our upscale casual dining experience. The Area Director will take charge of launching the restaurant and subsequently oversee its sister established restaurant.

We seek an applicant with a vibrant personality and an extensive understanding of the industry and the Baltimore market. The ideal candidate will collaborate effectively with ownership to elevate the guest experience and drive business expansion within the community. We're looking for someone who can manage profitability and facilitate successful restaurant growth.

Essential Duties and Responsibilities :

Operational Leadership :

Direct comprehensive restaurant operations, ensuring optimal performance across all service areas.

Employ various advanced technology tools to streamline restaurant operations and improve guest satisfaction, ensuring seamless service delivery and efficient management.

Develop and implement effective sales and profitability strategies.

Manage the Repair and Maintenance and overall Cleanliness and organization of the restaurant.

Able to implement procedures to ensure the restaurant is up to operational code.

Leadership and Staff Management :

Lead, inspire, and train staff to promote a culture of high performance and exceptional customer service.

Manage shift operations, including scheduling, staff training, and performance evaluation.

Create and maintain a positive and productive work environment for all employees.

Confidently communicate feedback effectively and maintain professionalism in challenging situations.

Foster a strong relationship between leadership of Front and the Back of the house operations.

Financial Management :

Oversee financial activities including budgeting, P&L management, cash handling, and financial reporting.

Manage inventory, control costs, and execute accurate liquor inventory assessments to track variances.

One must be computer savvy to effectively operate the POS system and interpret essential reports from the restaurant accounting system : Restaurant365.

Capable of developing a comprehensive budget and forecast for daily, weekly, monthly, and yearly sales goal of the restaurant.

Possess a proven track record of effectively maximizing revenue and minimizing expenses, resulting in impressive profit margin.

Guest Experience and Compliance :

Handle customer complaints and resolve issues, ensuring guest satisfaction and repeat business.

Collaborate with chef to develop menus that meet market demand and seasonal trends.

Monitor customer feedback and implement necessary operational improvements to enhance the dining experience.

Ensure strict compliance with all health and safety regulations, including food safety standards.

Regulatory and Administrative Responsibilities :

Maintain full compliance with local, state, and federal regulations concerning health, safety and employment.

Handle HR issues and communicate effectively on urgent matters.

Regularly review and update compliance protocols and staff training to meet industry standards.

Able to confidently develop standard operating procedures tailored to meet operational needs.

General Functions & Responsibilities :

Actively participate in community events and foster relationships with local businesses and stakeholders.

Ensure the efficient operation of private event segments, enhancing service delivery and guest satisfaction.

Perform other duties as assigned, providing flexible and responsive leadership.

Requirements :

A minimum of 5 years of experience in restaurant management, with extensive knowledge of restaurant operations.

Demonstrated proficiency in using industry-standard software and systems for reservations, scheduling, and financial management. A strong understanding of excel is a must.

Strong leadership skills, with a proven track record of developing successful teams and implementing operational best practices.

Excellent organizational, communication, and interpersonal skills, capable of managing multiple priorities in a high-paced environment.

Deep understanding of P&L statements, budgeting processes, and cost control measures.

A strong understanding of Restaurant365 software is a plus. Willingness to learn and excel in Restaurant365 software for operational management and analysis is a must.

Availability to work flexible hours, including evenings, weekends, and holidays.

Must possess a current food safety certification and remain knowledgeable about the latest food and beverage regulations.

Possess a proven track record of effectively maximizing revenue and minimizing expenses, resulting in impressive profit margin.

A strong understanding of Authentic Italian Cuisine and wines is a valuable asset.

Complete our short application today!