Manager, User Experience Design

• Adopt a human-centered approach to leadership: foster a culture of empathy, prioritize work-life balance, and focus on retention by keeping your team happy while upholding high expectations of professional excellence and productivity.
• Foster a culture of creative safety where designers are empowered to take calculated risks, challenge the status quo, and push the boundaries of what’s possible to deliver world-class experiences
• Manage, mentor, and advocate for your team of experienced talent.
• Build a culture that elevates the team’s morale and performance, focusing on lessons learned and continuous improvement.
• Partner closely with Product, Engineering, and senior leadership to drive the vision for our Credit Card and Core products.
• Utilize a sophisticated approach to conflict resolution. You will rally the team and manage stakeholders with a mature, reflective, and solutions-oriented mindset.
• Champion user needs to inform product decisions, ensuring a strategic balance between user desirability, technical feasibility, and business viability.
• Guide the team toward a cohesive, user-centric quality standard without necessarily designing the assets yourself.
• Evolve our design systems, playbooks, and Design Ops processes to ensure efficiency across multiple squads.
• Work with product leaders to scope projects, prioritize tasks, and align resources correctly within an agile development environment.

• 10+ years of experience in UX/Product Design, with a demonstrated history of people leadership (teams of 2–4+) including hiring, performance management, and career development.
• BA/BS degree in Interaction Design, HCI, User Experience Design, Psychology, Anthropology, or a related field (or equivalent work experience).
• Deep experience in UI/UX design at a high-tech company with a strong portfolio showcasing utilization UX methodologies, creative problem solving, and process leadership.
• Expert understanding of Figma, in order to facilitate design critiques and enforce best practices.
• A servant leader mindset. You have high emotional intelligence and experience navigating complex stakeholder maps.
• Strong presentation skills with the ability to effectively communicate design solutions and resolve conflict constructively.
• Comfort leveraging the pragmatic value of AI tools while also understanding their limitations and advocating for responsible, ethical usage.
• Nice to have: Experience working on consumer engagement, growth, and FinTech experiences.
• Nice to have: Experience managing senior-level individual contributors (Staff/Principal Designers).

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
• The opportunity to work in a fast-paced environment with experienced industry leaders
• Flexible time off, comprehensive health coverage, competitive salary, paid parental leave
• Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.