Claims CSR

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Working as a Claims CSR II for Alfa Insurance offers a remarkable opportunity that extends beyond the mere task of processing claims. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Job Summary

As a Claims CSR, you will play a vital role in assisting adjusters with the initial contact with insureds. You will be responsible for completing the necessary tasks to open, process, and close claims. Become a part of our dynamic team that is dedicated to helping one another.


Responsibilities

• Assist customers by taking and processing their claims.
• Assist the adjuster with the initial contact with insureds, and assist in completing the necessary tasks to open, process, and close claims.
• Perform functions necessary to assist adjusters to meet customer needs and conserve business.

Qualifications

• High school diploma required.
• Computer experience required.
• Minimum of 3 years work experience preferred.
• Professional telephone etiquette.
• Ability to spell correctly.
• Ability to perform job adequately by end of 6 months.

Benefits/Perks

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama