Administrative Assistant

Clinical Staff Assistant I

The Clinical Staff Assistant I directly interacts with patients on the phone and / or face-to-face under direct supervision to support medical front office business operations in an outpatient clinical setting and maintain a patient centered attitude at all times demonstrating compassion and empathy for patients and their families. This position offers a career ladder based on progressive responsibilities and performance.

Experience and Education Required :

Education : High School Diploma or GED with prior customer service experience required

Licenses and Certifications : Successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire

Preferred :

Education : Degree in related field and / or related experience preferred but not required

Experience : Related experience preferred but not required

Job Duties :

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations within 6-12 months :
• Registration
• Scheduling
• Inbound call documentation
• Insurance Entry and Verification
• Referrals Management
• Cash Drawer Payment Posting and Check-in / Check-out
• Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations front office clinical workflows and policies and procedures.
• Deliver superior customer service representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area keeps area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic such as office supplies and patient forms.
• Perform other duties as assigned.