Shift Supervisor

Job Description

Job Description

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters : a sustainable future for our people, the company, and our planet.

About the Job

A Shift Supervisor serves as an integral member of leadership, spearheading efforts to consistently deliver exceptional hospitality and elevate the coffee experience, all while upholding stringent Cafe standards and driving toward established business objectives. Shift Supervisor fosters a culture of continuous learning within the Cafe, serving as a catalyst for inspiration and motivation among team members to continuously refine their skills and enhance performance.

While occupying a position of influence within the team, a Shift Supervisor operates without direct reports, leveraging their leadership to orchestrate collaborative efforts and drive collective success

You Will :

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives
• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success
• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency
• Execute essential operational support duties such as ordering, receiving, and managing inventory
• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation
• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team
• Assume responsibility for cash handling and daily deposits
• Promptly address guest concerns within the Cafe
• Report incidents of illness and injury as per protocol
• Provide guidance to team members on new menu offerings and operational procedures
• Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives
• Consistently prepare and serve beverages and food items to the highest quality standards
• Take charge of supervising high-performing team members
• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind
• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee
• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

You Are :

You Have :

A few benefits we offer :

Our Shift Supervisor position is a dynamic one! Below, we’ve mapped out the physical demands that are essential to the role :

Compensation

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants / employees to perform the essential functions of the job.  We also provide reasonable religious accommodations to applicants / employees to allow them to practice their bona fide religious beliefs. To request an accommodation, contact your People Partner.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create other conflicts of interest.

We will consider employment-qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.