Customer Account Specialist (Philippine-based)

Client Account Specialist (CAS)

The Client Account Specialist (CAS) liaises with First Advantage's Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage.

The CAS helps transition customers from the sales and implementation process into the support phase. CAS is responsible for fostering relationships with any of the customers supported by the team. Individual clients are not assigned to specific CRS, as any team member can assist any customer. CAS fosters relationships with customers and provides them with timely value propositions. This propels customers to grow and achieve goals while simultaneously strengthening their relationship with the business.

Responsibilities :

• Timely Case Management & Inquiry Resolution
• Salesforce Account Monitoring & Maintenance
• Proactive Customer Communication
• Report Delivery & SLA Compliance
• Collaboration with Sales Team
• Account Retention Management
• Customer Feedback & Product Improvement
• Relationship Development
• Product Expansion Proposals
• Leadership Collaboration on Product Enhancements
• Additional Duties as Assigned

Required Skills & Qualifications :

United States Equal Opportunity Employment :

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.