Crisis Response Systems ManagerSibylline Ltd • Austin, TX, US

Crisis Response Systems Manager

Sibylline Ltd • Austin, TX, US

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Description

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are :

Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
Excellent written and spoken English
Clarity of thought and analytical flair
Strong, demonstrable interest in security and intelligence
The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
Excellent attention to detail

Job Description

Position Summary

We are looking for a Crisis Response Systems Manager to join us embedded in our client’s Crisis Communication and Active Threat (CCAT) team, supporting the Global Threats & Crisis Management (GTCM) team. The GTCM team employs sophisticated monitoring and notification technologies to assist the client during a crisis. The Crisis Communications Project Manager oversees projects that construct and maintain the crisis communications framework used to monitor and respond to global threats.

In this role, you will leverage workflow and technology expertise to ensure the highest services for GTCM and across the client footprint. You will also provide technological support to a 24 / 7 team of analysts spread across the USA, UK, and Singapore as part of a tight-knit operation providing actionable intelligence and advice to decision makers.

This is a full-time on-site role working in our client’s Austin, TX office. The working hours are 9 am – 5 pm Monday to Friday, with the occasional out-of-hours and weekend work requirements to support crisis response.

Essential Functions / Responsibilities

Manage projects to advance GTCM initiatives by leveraging technology enhancements and implementing procedural improvements by gathering and synthesizing requirements for new technology enhancements in threat intelligence feeds, platforms, and tools to ensure GTCM's operations

Support the CCAT and GTCM team in the administration and development of key systems, especially the Everbridge Visual Command Centre (VCC) and other tools

Deliver timely, sustainable, and innovative technology solutions to improve GTCM’s monitoring, notifications, and threat management to include developing super-user knowledge of Everbridge, Ontic, Veoci, Jira, and crisis management tools and technology

Coordinate with the client’s Information Systems and Technology team, external vendors, and cross-functional teams to drive development efforts

Build workflows, policies, and training to support crisis communications, specifically involving the client's Emergency Alerts

Benchmark to establish industry best practices and apply standards for the team in support of the technology budget, tool maintenance, testing, and quality control

Knowledge, Skills, and Abilities

Deep interest and / or expertise in the crisis management and business continuity fields

Proficiency with Wrike project management software

Advanced presentation and visual creative skills in Keynote or similar presentation software

Advanced written and verbal communication skills

Experience in providing concise briefings to management with short turnaround times

Ability to distil complex ideas into simple tasks and execute efficiently and effectively

Experience building partnerships and working with others to meet shared objectives

Organized, methodical, and detail-oriented in all aspects of work

Exceptional time management skills with the ability to multitask and prioritize work

Capable of anticipating challenges and proposing solutions

Willingness to travel occasionally.

Qualifications

Bachelor’s degree or relevant experience in a related field

Experience with crisis management systems (Everbridge / VCC, Ontic, Veoci, Jira or similar systems)

Minimum of 3 years’ experience in corporate security, crisis management, and / or project management

2+ years of Project Management experience

Technical experience in mass notification tools (preferably Everbridge)

Nice to have

Experience within a global security team (e.g. threat monitoring, travel security, or crisis management)

Additional Information

Salary : $107,100 Annually

Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%

Dental Insurance – Fully Employee Paid

Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members

Flexible Spending Account and Dependent Care Spending Account

Long Term / Short Term Disability – Sibylline pays 100% for employees

Basic Life and AD&D Insurance – Sibylline pays 100% for employees

401(k) with up to 5% company matching

20 paid days accrued per year

24 hours sick time per year frontloaded

Employee Assistance Plan (EAP)

Interview Process

Initial call with our Talent Acquisition team member

Timed written assessment (arranged at a time that suits you) to test writing and analytical capability

Panel interview with some of the team members and hiring managers at Sibylline

Meet and Greet with the client

Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for! We're passionate about supporting our employees with professional and career development opportunities, including via line management, our extensive e-training platform, internal networking, and a mentorship program.

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunities.

[job_alerts.create_a_job]

Response Manager • Austin, TX, US

[internal_linking.similar_jobs]