Localization Program Manager, Amazon Music, Design & Creative Operations

Are you a talented and proven localization expert with experience managing global programs? Do you enjoy partnering with creative and technical teams and improving mechanisms for scale? Are you excited about delivering best-in-class content for audiences around the world? If you answered “yes” to these questions, then the Amazon Music Localization team is the place for you! We’re looking for a skilled candidate to take ownership of program management and process improvement to deliver a culturally accurate experience of the Amazon Music service globally. Join us as we take the Amazon Music voice and brand to every edge of the map!

Key job responsibilities
- Project Management: Drive end-to-end global localization projects (up to 30 locales), working closely with internal teams and external vendors. Handle project coordination, monitor budgets and timelines, and maintain clear communication channels for reporting progress, risks, and changes to all relevant stakeholders.

- Linguistic Quality: Participate in the quality assurance process by evaluating translations for accuracy, cultural relevance, and brand voice alignment, including conducting content review and providing linguistic feedback to vendors. Maintain translation assets including TMs, term bases and style guides, while tracking quality metrics to drive continuous improvement.

- Tools & Process improvement: Leverage and optimize Machine Translation and LLM solutions within the localization workflow. Support MT engine training and fine-tuning while effectively utilizing CAT tools and translation management systems. Assist in evaluating and implementing new localization technologies and workflows to improve operational efficiency.

- Documentation & Standards: Create and maintain comprehensive localization process documentation. Support the evangelization and implementation of content and code internationalization best practices.

- Cross-functional Collaboration: Partner with diverse teams including content creators, marketing, engineering, product, design and programming teams to ensure smooth project execution. Coordinate resource allocation with the vendors and actively participate in stakeholder meetings to maintain alignment across all projects.


A day in the life
This Localization PM will need to be adept at both managing projects and improving mechanisms, connecting global stakeholders on very specific messaging needs, while also maintaining big mechanisms to remove the roadblocks to delivery of hundreds of thousands of units of content in up to 30 language variants. In order to streamline these mechanisms, they will work with internal partners and external vendors, leveraging both process and technology to achieve our goals. Their key job responsibilities will include, but are not limited to:

- Project Management: Drive end-to-end global localization projects (up to 30 locales), working closely with internal teams and external vendors. Handle project coordination, monitor budgets and timelines, and maintain clear communication channels for reporting progress, risks, and changes to all relevant stakeholders.

- Linguistic Quality: Participate in the quality assurance process by evaluating translations for accuracy, cultural relevance, and brand voice alignment, including conducting content review and providing linguistic feedback to vendors. Maintain translation assets including TMs, term bases and style guides, while tracking quality metrics to drive continuous improvement.

- Tools & Process improvement: Leverage and optimize Machine Translation and LLM solutions within the localization workflow. Support MT engine training and fine-tuning while effectively utilizing CAT tools and translation management systems. Assist in evaluating and implementing new localization technologies and workflows to improve operational efficiency.

- Documentation & Standards: Create and maintain comprehensive localization process documentation. Support the evangelization and implementation of content and code internationalization best practices.

- Cross-functional Collaboration: Partner with diverse teams including content creators, marketing, engineering, product, design and programming teams to ensure smooth project execution. Coordinate resource allocation with the vendors and actively participate in stakeholder meetings to maintain alignment across all projects.


About the team
The Amazon Music Localization Team is embedded within Design & Creative Operations and is responsible for localizing the Amazon Music content in a way that reflects the voice and tone of who the service is for customers globally. The Localization team works closely with content creators, as well as international partner teams across Marketing, Product, Engineering, etc. to deliver a high quality and consistent localized experience across all our touch points, channels and verticals in up to 30 locales.

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at

BASIC QUALIFICATIONS

- Bachelor's degree in relevant field
- Experience in English-language communication skills, both written and verbal
- +2 years of experience as a translator, editor, project manager, program manager or similar role with translation agencies, design studios, production or Internet companies
- Experience with in-house or third-party translation management and content management systems, including TM and TB management
- Technical knowledge

PREFERRED QUALIFICATIONS

- Experience defining and executing program requirements
- Experience with localization processes and tools
- Experience working across teams and synthesizing feedback from multiple teams/owners
- Fluency in other languages, such as Japanese, German, French, or Spanish.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.