Tier 1 Service DeskVirtualVocations • Aurora, Illinois, United States
Tier 1 Service Desk
VirtualVocations • Aurora, Illinois, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Tier 1 Service Desk Analyst to provide technical support.
Key Responsibilities
Serve as the first point of contact via phone, email, and ticketing system
Perform password resets, AD user support, workstation troubleshooting, and basic network / printing support
Document, track, and close tickets within SLA while escalating issues appropriately
Required Qualifications
1-2 years of IT support or help desk experience
Familiarity with Windows OS, Office apps, and troubleshooting common user issues
Strong customer-service mindset
Ability to prioritize and follow procedures in a fast-paced environment
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