Ecommerce Operations Specialist - European Expansion

Ecommerce Operations Specialist – European Expansion

Location : NYC (4 days onsite)

About the Company

We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational efficiency, business growth, and data accuracy and analysis across multiple ecommerce platforms. This role is ideal for a professional with a strong foundation in ecommerce systems, ERP management, understanding of logistics and operations, and analytical reporting who thrives in a structured, results-driven environment.

Position Summary

The Ecommerce Project Manager will play a pivotal role in managing cross-functional ecommerce operations to support the company's European market expansion. This role requires strong project management skills, analytical capability, and business acumen to oversee system accuracy, sales performance, and operational integrity across multiple online channels. The ideal candidate combines technical fluency in ERP systems with strategic problem-solving and a keen attention to detail.

Key Responsibilities

• Ecommerce Operations & Platform Management
• Oversee product listing maintenance, pricing accuracy, and availability across European ecommerce marketplaces.
• Coordinate cross-functional activities with logistics, marketing, and merchandising teams to ensure timely product launches and updates.
• Ensure all product data is accurate, compliant with local market requirements, and consistent with internal systems.
• Support ongoing alignment between ecommerce platforms, ERP systems, and reporting tools to streamline operations.
• Marketplace Expansion
• Lead the launch of new ecommerce platforms expanding our reach in the regional marketplaces throughout Europe.
• Collaborate with business stakeholders to gather all required documentation for onboarding new sales channels.
• Review and interpret marketplace agreements and contracts to ensure compliance and operational readiness.
• Work cross-functionally with technical, logistics, and business teams — as well as external partners — to define workflows, establish system connections, allocate resources, and manage the end-to-end process of platform setup, testing, and go-live execution.
• ERP & Billing Support
• Enter sales, expenses, and related transactions into the ERP system to maintain accurate financial and operational records.
• Monitor inventory movement across marketplaces, ensuring all stock levels, transfers, and returns are accurately reflected in the ERP.
• Reconcile marketplace and system data regularly to ensure reporting integrity and prevent discrepancies.
• Collaborate with accounting and logistics teams to support billing accuracy, order tracking, and fulfillment reporting.
• Analytical Reporting & Data Management
• Develop and maintain reports tracking ecommerce performance, sales trends, and inventory metrics.
• Leverage data insights to identify growth opportunities, performance gaps, and optimization potential.
• Utilize advanced Excel functions (Pivot Tables, VLOOKUP) and ERP data exports for ongoing analysis.
• Provide senior leadership with regular updates on channel performance, operational KPIs, and inventory health.
• Customer Experience & Support
• Manage customer inquiries and order-related issues with timely, accurate responses to ensure a consistent and high-quality service experience.
• Monitor customer review to identify and flag recurring issues or opportunities to improve experience and retention.
• Market & Competitor Research
• Conduct research on European ecommerce trends, emerging platforms, and competitive activity.
• Provide recommendations on listing strategies, regional optimizations, and enhancements to product imagery and content assets to ensure listings remain best-in-class within each marketplace.
• Stay informed on relevant regulatory or logistical developments affecting ecommerce operations in Europe.
• Project & Administrative Support
• Manage workflows, timelines, and project deliverables across departments to ensure timely execution.
• Maintain accurate documentation of processes, trackers, and standard operating procedures.
• Support process automation and system improvement projects to enhance scalability and efficiency.

Qualifications

Nice to have :

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