Collections Associate

WB Residential Communities is seeking a detail-oriented and motivated Collections Associate to join our team.

The ideal candidate will be responsible for managing accounts receivable, ensuring timely collection of payments, and maintaining accurate financial records.

This role requires strong communication skills and the ability to negotiate effectively with clients while demonstrating professionalism and courtesy.

ESSENTIAL FUNCTIONS :

• Working with Residents who are in arrears including in-office meetings and collecting payments.
• Refer residents to Property Managers to complete certifications when required.
• Monthly review of Court Stipulations for agreement compliance.
• Review and gather correct documentation to place former resident in collections.
• Set up and administer payment plans on former residents’ balances as approved by Controller.
• Assist ex-residents with credit bureau and judgement updates, payments and disputes.
• Print all Housing Court email documents – input index numbers, legal comments, payment arrangements, future court dates and distribute to Collections Staff, Property Managers or Recert / Audit Department as necessary.
• Update Attorneys Legal Status Report with current balance and current monthly rent.
• Make outbound collection calls to current residents.
• Perform other duties as assigned by supervisor.
• The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job.  It is not to be construed as an exhaustive statement of all the job functions.

REQUIREMENTS & COMPETENCIES :

Understand and apply financial concepts related to debits, credits, and billing processes.

EDUCATION / WORK REQUIREMENTS :

LANGUAGE SKILLS :

MATHEMATICAL SKILLS :

Ability to use discretion and exhibit high level of confidentiality.  WORK ENVIRONMENT :

SAFETY & SECURITY :