Clinical Manager, Youth Crisis

BONUS OPPORTUNITY!

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

The Manager of the Crisis Stabilization Unit (CSU) is a full-time onsite position and will provide the management and direction for both clinical and administrative functions of the Crisis Stabilization Unit. The Manager is responsible for clinical and evidence-based program/milieu planning and operation, customer service, standards and contract compliance and monitoring, and the development of applicable policies and procedures. The Manager also assists with the fiscal accountability of the program.

CSU’s mission is to use an interdisciplinary team of clinicians, residential counselors, medical staff and admissions staff to provide brief, 3-5 day, crisis stabilization treatment for children and youth with behavioral health issues, including depression, suicidal thoughts, and other trauma reactions. Our team coordinates treatment and provides tools and safety planning for children/youth and families so that they can safely return to their homes and the community. We are committed to serving Colorado’s children/youth while maintaining a non-judgmental and inclusive approach.

Education, Knowledge, Skills & Experience Required:

• Master's degree in psychology, counseling, social work, or related field required.
• Clinical License Required: LCSW, LPC, LMFT, or LP.
• Five or more years’ related experience in the field with children/youth, preferably in a crisis or acute behavioral health setting required.
• Two years of supervisory experience required.
• Experience in crisis stabilization or inpatient settings, and/or integrated behavioral health, and/or community mental health setting preferred.
• Significant knowledge of evidence-based treatment modalities that pertain to youth and behavioral health treatment and familiarity with a CSU model of treatment.
• Achieves and maintains certification as a Qualified Medication Administration Personnel (QMAP).
• Acquires and maintains certification in Nonviolent Crisis Prevention and Intervention Training (CPI).
• Bilingual (English/Spanish) Preferred.

Essential Duties/Responsibilities:

• Responsible for the supervision and oversight of the Program Coordinator.
• Participates in an on-call rotation for the CSU, in collaboration with the Program Coordinator.
• Responsible for the overall clinical and administrative supervision of administrative, clinical and program/milieu staff. Provides for the management and coordination of performance evaluations of applicable staff. Supervises licensed clinicians, clinical coordinators, interns, shift leads, admissions specialists, and residential counselors, with support from the Program Coordinator.
• Responsible for the scheduling of all staff in their respective departments and communicating schedules to coordinate the smooth operation of the program. Scheduling must comply with State regulations regarding staff to child/youth ratios, prioritizing safety, quality of programming, and resources, including budget.
• Works in coordination with the supervisors of the medical department to establish and maintain a positive, effective, and efficient team.
• Works with the Program Coordinator to develop therapeutic and evidence-based milieu programming.
• Provides and arranges for training of staff, as well as working with other departments for specific training appropriate to different positions. This includes creating and working with other departments to create a trauma-informed, safe environment for treatment and safety planning back to the community to be maximized. Ensures all training is in compliance with CDHS Volume 7 rule and BHA rule.
• Completion and reviewing of all necessary documentation, including Critical Incidents, Unusual Incidents, PQI Reports, Corporate Compliance Reports, Medication Occurrences, and accreditation documents. Will be trained in TRAILs and ensure compliance with reporting requirements to TRAILs.
• Responsible for compliance with regulatory agencies and referral sources (CDHS, BHA, payers, and all applicable federal, state, and local laws).
• Oversees administrative policy and procedures, analyzes the same and makes recommendations for improvement.
• Ensures that proper financial procedures are followed by staff. Monitors revenue generated and expenditures of the department.
• Monitors staff productivity, and other measures of performance. Participates in development of systems, which provide needed program management information for inclusion in the organization’s Performance Quality Improvement Plan.
• Participates positively and constructively with the Leadership Team, by attending meetings and contributing needed information and ideas which will assure ongoing improvement in the Crisis Stabilization Unit.
• Ensures excellent customer service and satisfaction with all stakeholders.
• Monitors ongoing program functioning and makes progress reports as required.
• Has a physical presence on the unit and monitors and insures child/youth and staff safety. Willingness to step into other roles (therapist, milieu staff, intake coordinator) where assistance is needed.
• Effectively responds to the client/consumer needs and problems, initiates and maintains positive interactions with colleagues and community partners, and exhibits timely response to phone calls, email and other requests.
• Oversee and ensure effective and efficient processes and workflows for discharge and transition of care to community resources.
• Commitment to build a strong collaborative partnership with other clinical managers located at the Zang Site and build cohesion amongst all teams located at Zang.

Other Duties:

This role may require cross-functional responsibilities and contingency support including but not limited to:

• Adaptability to staffing needs: In the event of a staffing crisis or emergency, the employee may need to be deployed to another unit / team, whether working with adults or youth, within Jefferson Center for which they are qualified and credentialed, as determined by leadership.
• Skill Utilization: Staff may be assigned to support different teams or departments to address client needs while remaining within the scope of their professional licensure and credentialing.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Salary Range: $74,800 to $93,000*