Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • New York, NY, US
Associate Team Leader

Associate Team Leader

H&R Block • New York, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $16.50 - $29.00 / Hr.

    Sponsored Job #29522

    [job_alerts.create_a_job]

    Associate Team Leader • New York, NY, US

    [internal_linking.related_jobs]
    Closing Team Leader

    Closing Team Leader

    Target • North Arlington, NJ, US
    [job_card.full_time]
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Logistics Team Lead

    Logistics Team Lead

    Pace Analytical Services, LLC • Woodcliff Lake, NJ, United States
    [job_card.full_time]
    Monday through Friday, 7 : 00 AM - 3 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Leader

    Team Leader

    City of New York • Long Island City, NY, US
    [job_card.permanent]
    ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE SUPERVISING PUBLIC HEALTH ADVISER CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division / Program Summary : The New York City Depa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Team Leader, SoHo

    Customer Service Team Leader, SoHo

    DIG INN • New York, NY, US
    [job_card.full_time] +1
    The next generation of chefs are evolving in DIG restaurants.Our scratch based kitchens are built around people with a true passion for real good food. We teach individuals who are excited to share ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Therapy - PT

    Therapy - PT

    Meridian Nursing & Rehab • Shrewsbury, NJ, United States
    [job_card.full_time]
    Pay ranges are calculated using gross pay and do not account for potential PTO requests or facility closures.Traveler Benefits : Weekly Stipends. $750 Referral Bonus; Medical, Dental, Vision; HSA & ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Logistics Team Lead

    Logistics Team Lead

    Pace Analytical Services • Woodcliff Lake, NJ, US
    [job_card.full_time]
    Logistics Team Lead at Pace Analytical Services summary : .The Logistics Team Lead oversees daily logistics operations including shipping, receiving, inventory management, and warehouse coordination ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Therapy - PT

    Therapy - PT

    Tender Touch Rehab Services, LLC Hackensack NJ • Hackensack, NJ, United States
    [job_card.full_time]
    Tender Touch Rehab Services, LLC Hackensack NJ.Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to hel...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PT

    PT

    Tender Touch Rehab Services / 4044 - Hackensack • Hackensack, NJ, United States
    [job_card.full_time]
    Tender Touch Rehab Services / 4044 - Hackensack.Experience : Minimum 1 year of professional skilled nursing facility experience. License : Valid Physical Therapist license required.Certifications : Relev...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Team Leader

    Assistant Team Leader

    European Wax Center • Closter, NJ, US
    [job_card.full_time]
    We are currently seeking an Assistant Team Leader who can execute on all of European Wax Center's policies and procedures while upholding performance standards. The Assistant Team Leader will lead b...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Team Leader

    Associate Team Leader

    H&R Block • North Arlington, NJ, US
    [job_card.full_time] +1
    Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.Y...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PT - SNF

    PT - SNF

    Tender Touch-Belmar Blvd - Wall Twp, NJ - Jackson Therapy • Belmar, NJ, United States
    [job_card.full_time]
    Tender Touch-Belmar Blvd - Wall Twp, NJ - Jackson Therapy.Prime HealthCare Staffing, a national health care staffing company with over 20 years in the business, is looking for an experienced PT for...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Inbound Lead Generation Associate

    Inbound Lead Generation Associate

    Konica Minolta Business Solutions • Ramsey, NJ, United States
    [job_card.full_time]
    Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online.Determ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Office Team Lead

    Office Team Lead

    One Medical • Englewood, New Jersey, United States
    [job_card.full_time] +1
    One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office.We're on a mi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Director Team Lead, GTS

    Client Director Team Lead, GTS

    Gartner • New York, NY, United States
    [job_card.full_time]
    The Client Director, Team Lead role is responsible for setting, directing, and executing the strategy for global clients or major regional accounts that are of substantial strategic and revenue gen...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Car Wash Associate

    Car Wash Associate

    Glow Car Wash • Neptune City, NJ, US
    [job_card.full_time]
    Glow Express Car Wash is a Central New Jersey-based company that’s changing the game in the car washing industry, with locations in Edison, Old Bridge, and Long Branch, NJ!.We seek employees ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Print Team Lead - 2nd Shift

    Print Team Lead - 2nd Shift

    TC Transcontinental • Brooklyn, NY, United States
    [job_card.full_time]
    Create value at TC Transcontinental.At TC Transcontinental, we've got it made, and that's because of the expertise of our team. We have been driving innovation since 1976.With approximately 7400 emp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PT

    PT

    Tender Touch Rehab Services / 4019 - Shrewsbury • Shrewsbury, NJ, United States
    [job_card.full_time]
    Tender Touch Rehab Services / 4019 - Shrewsbury.Profession : Physical Therapist.Experience : Minimum years of experience not specified. We are seeking a qualified Physical Therapist to join our team.The...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Lead Analyst, Member & Product Analytics

    Lead Analyst, Member & Product Analytics

    FoundersCard • New York, NY, United States
    [job_card.full_time]
    Join us on our mission to empower founders and innovators to move faster, live better and access more.FoundersCard is a global membership community of over 250,000 entrepreneurs, executives, and in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]