Equipment Specialist

Job Description

Job Description

General Summary :

The Equipment Specialist position will involve taking information on existing accounts as well as newly acquired account and maximizing their equipment efficiency. The position will require trouble shooting existing installs and coaching vendors through both repairs and new installs of equipment. The position will also be responsible for equipment installations and the life cycle of the equipment at those accounts. This position will drive the efficiency of the group by ensuring timely installs / repairs on equipment at customer jobsites.

Primary Responsibilities and Duties :

• Set up all new equipment units in the system. Either through MOP staff or vendors.
• Coach vendors on what is expected from them on new installs and repairs. Actual work as well as paperwork flow
• Schedule vendors for repairs of monitors / equipment causing efficiency issues and needing service.
• Take calls from vendors on location for support. Assuring accurate installs at each location.
• Issue PO to vendors for service calls of problem locations
• Approve invoices after vendors have made repairs at service call locations. Send to Accounts Payable upon completion.
• Ensure vendors have the correct equipment at each location.
• Report on KPIs associated with customer loaned equipment.
• Reporting of vendor performance.
• Handle Return Merchandise Authorizations of leased equipment.
• Recommend corrective action as equipment issues are discovered.
• Ensure that all tasks related to equipment are completed accurately and timely in ERP system.
• Responsible for the completion of special projects or the assignment of other duties as assigned by the supervisor.

Position Requirements :

Position Competencies :

Working Environment :

The work of this position is performed in a controlled office environment. This position requires the ability to work under pressure and communicate with a diverse population including other employees, customers, vendors, etc. This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones, printers, computers, (mouse, keyboard, etc.).

The job description of the Equipment Specialist is not inclusive and is subject to changes, additions, and deletions as determined by the supervisor.

The McPherson Companies, Inc. is an Equal Opportunity Employer – M / F / Vets / Disabled.