Health Information Exchange Specialist

A company is looking for a Health Information Exchange Support Specialist.

Key Responsibilities

Serve as the first point of contact for patients and providers seeking assistance with health information portals

Respond to patient requests for portal activation and manage account deactivations in compliance with policies and regulations

Provide help desk support and educate users on navigating health information systems and privacy aspects

Required Qualifications

Associate of Applied Science in Health Information Technology or a relevant field, or equivalent experience

Two years of experience in healthcare information technology or a similar customer support role

One year of experience in a high-volume telephone support or help desk position

Experience with electronic medical record applications and knowledge of patient confidentiality requirements

Proficiency in Microsoft Office and ability to work independently with minimal supervision