frog CX Transformation Strategy - Sr. Consultant

Senior Consultant, Customer Experience (Cx) Transformation Team

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

frog is a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design, and data to re-invent businesses, drive growth, and orchestrate customer-centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and planet.

We are seeking dynamic Senior Consultants within frog's Customer Experience (CX) Transformation team, which focuses on Customer Service transformation or Marketing, with a strong analytical skill set. This role requires experience in Marketing, Sales, Customer Service, and Commerce, with a proven ability to support the sales and delivery of innovative transformation solutions in this space.

As a Senior Consultant you will :

• Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
• Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
• Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
• Engage with clients through workshops, stakeholder interviews, strategic discussions, and in mixed-team models
• Contribute to business development efforts through research, proposal development, and strategic recommendations

What we're looking for :

An ideal candidate is a strategic thinker driven to deliver high-impact results that enhance customer satisfaction and business value. This individual applies analytical skills, business knowledge, and collaborative skills to help develop solutions with clients and cross-functional teams. They thrive in dynamic environments, embrace ambiguity, and consistently demonstrate initiative and ownership.

Key qualifications include :

Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients.

Experience in working on solutions for Financial Services or Consumer Products would be highly advantageous.

Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills; fluent in English.

Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude.

An interest in new experiences, products, technologies, consumer, and cultural trends that are shaping the present and the future.

Passion for collaborating with cross-disciplinary teams of designers, technologists, researchers, and other innovators.

Experience delivering strategy from early concept all the way to market launch.

Ability to quickly form and succinctly convey a point of view on any topic.

Ability to travel up to 75% to client sites, when required.

What you'll love about working here :

Empowerment : At Capgemini Invent, we :

Energy : At Capgemini Invent, we :

Experiences : At Capgemini Invent, we :

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

About Capgemini Invent

As the digital innovation, design, and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in over 30 studios and more than 60 offices around the world, it comprises a 12,500+ strong team of strategists, data scientists, product and experience designers, brand experts, and technologists who develop new digital services, products, experiences, and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities, and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http : / / www.capgemini.com / resources / equal-employment-opportunity-is-the-law

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